Wellness Assistant Westguard

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Description

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

  • To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
  • To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
  • To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
  • To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
  • To prevent wastage in own area by adhering to stock rotation principles.
  • To prevent stock losses by following all risk management policies and principles.
  • To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
  • To assist in product merchandising by following the merchandising guidelines and procedures.
  • To adhere to all store standard operating procedures.
  • To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Job Knowledge:

  • Essential: Basic health, fitness and supplements product knowledge
  • Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Job Related Skills:

  • Essential: Good communication and interaction skills
  • Essential: Customer and service orientation
  • Essential: Selling skills
  • Essential: Merchandising skills
  • Desirable: Basic computer literacy

Job Experience:

  • Essential: At least 1 year related experience
  • Essential: Experience working with sports nutrition and vitamin related products
  • Essential: Selling skills; customer related training

Education:

  • Essential: Matric
  • Desirable: Sports / fitness / nutrition qualification

Competencies

Essential

  • Relating and Networking
  • Persuading and Influencing
  • Following Instructions and Procedures
  • Delivering Results and Meeting Customer Expectations
  • Presenting and Communicating Information
  • Achieving Personal Work Goals and Objectives

Desirable

  • Coping with Pressures and Setbacks
  • Adapting and Responding to Change
  • Adhering to Principles and Values
  • Planning and Organising
  • Working with People


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