To ensure that the company’s clients are matched and provided with the right services.
Job description includes but not limited: –
Responsible for managing and sending managed email and SMS sends on behalf of clients.
Responsible for managing and briefing through templates from clients/other departments through to the template team and/or channel partners.
Responsible for overseeing all client template services related projects, which may include collaboration with other department such as integrations.
Responsible for managing all incoming jobs, knowing the status of each one and being able to communicate with clients throughout the process and manage client expectations.
Responsible for maintaining a comprehensive account of projects handled by the services department for reporting purposes.
You will be the main contact between the account management / support team, the client and the integrations team.
You need to have an entrepreneurial mind-set and get excited by a fast pace environment where things are constantly changing.
You need to be highly intelligent and adaptive with high EQ to fit into our dynamic and youthful company culture.
Minimum of 2+ years’ experience in a similar position
Experiences with HTML for both web and email
Experiences with Adobe Cloud suite, particularly photoshop
Experience with Everlytic or any similar email, mobile or computing/cloud hosting software products.
Advanced Computer Skills
Excellent written and verbal communication skills