Universal Banker at Nedbank |


Job Purpose

To fulfil client needs relating to teller and service transactions ( i.e.enqueries); sales banking requirements and harnessing cross sell opportunities whilst mitigating risk and contributing to branch objectives.

Job Responsibilities

  • Authenticate clients and transactions by following relevant procedure and policies.
  • Prevent fraud, risks and losses by referring any occurrences outside of mandate or authentication procedure to relevant management.
  • Mitigate risks and meet legislative requirements by updating, maintaining and/or referring client information records.
  • Provide client service and meet client’s identified needs.
  • Ensure relevant terms and conditions agreement has been signed by client.
  • Mitigate risk of loss and fraud by securing individual stationery.
  • Issue visa application letters by following embassy requirements and Nedbank policies and procedures.
  • Comply with risk standards and take corrective action by confirming actual cash on hand and bank cheques on hand balances against system balances, at start of day, end of day and at regular intervals.
  • Immediately declare discrepancy in actual cash on hand and bank cheques on hand balances against system balances to management.
  • Avoid and minimise losses by controlling counter and drop safe limits per policy.
  • Balance and secure branch stock holding.
  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
  • Seek opportunities to improve business processes and systems.
  • Act as Brand ambassador with appropriate behaviour and Nedbank values.
  • Support implementation of new processes, policies and systems.
  • Engage clients, follow required processes and procedures, and provide client feedback.
  • Keep clients informed of progress or action taken regarding their applications, queries and requests.
  • Inform clients of alternative self-service channels that will be cost-effective, time-saving and convenient.
  • Collaborate with internal stakeholders.
  • Inform clients of alternative self-service channels that will be cost-effective, time-saving and convenient.
  • Maintain worldclass service standards when dealing with clients.
  • Ensure timely client complaint and query resolution by using relevant complaints system.
  • Adhere to the ask once promise.
  • Build relationships with customers.
  • Collaborate with internal stakeholders to provide complete client solution.
  • Identify quality sales leads and enable cross-selling.
  • Facilitate processing of sales by informing clients of the details, processes and relevant documents required. Inform client of availability of printed stock awaiting collection.
  • Reach individual and branch usage targets using the integrated banking system.
  • Identify new clients and perform needs analysis and provide a suitable solution.
  • Cross-sell to existing clients by establishing need through financial fitness discussions.
  • Ensure that every deal is priced in line with Business Unit objective and strategy.
  • Generate revenue through ad hoc services. Monitor and manage daily, weekly and monthly sales.
  • Convert secondary clients to primary clients.
  • Keep up to date on changes.
  • Keep relevant compliance letter of authority up to date and inform customers at each interaction.
  • Ensure that work is completed to plan.
  • Follow processes by using checklist and account opening matrix.
  • Identify and verify clients manually or using relevant technology.
  • Adhere to clean desk policy.
  • Report suspicious transactions to the relevant department.
  • Remain current and stay abreast of Nedbank risk and compliance requirements.
  • Create and manage own career and training opportunities.
  • Understand and embrace the Nedbank vision and values.
  • Share knowledge with the team, participate and contribute to the achievement of team goals.

Essential Qualifications – NQF Level

  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees

Preferred Qualification

  • Bachelor of Commerce in Finance, Banking or Accounting, AIS Qualification, Regulatory Examination 1.

Minimum Experience Level

  • Preferable 6-12 months client service experience in a financial industry or bank teller experience & 1-2 years as a Sales Consultant in a financial industry.

Type of Exposure

  • Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
  • Interacting with diverse people
  • Sharing information in different ways to increase stakeholders understanding.
  • Reconciliation cash and stock balances on hand
  • Tracking cost against a budget
  • Capturing data
  • Performing Foreign Exchange teller transactions
  • Drafting reports
  • Building and maintaining effective cross-functional relationships with internal and external stakeholders
  • Working with spread sheets

Behavioural Competencies

  • Sales Disposition
  • Adaptability
  • Sustaining Customer Satisfaction
  • Applied Learning
  • Earning Trust
  • High-Impact Communication
  • Managing Work
  • Driving Successful Customer Engagements

Technical / Professional Knowledge

  • Relevant software and systems knowledge
  • Relevant regulatory knowledge
  • Governance, Risk and Controls
  • Cluster Specific Operational Knowledge
  • Relevant product knowledge
  • Business terms and definitions
  • Branch processes and procedures
  • Administrative procedures and systems
  • Data analysis
  • Banking knowledge

Talent Acqcuisition Consultant

Please contact the Nedbank Recruiting Team at +27 860 555 566


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