Home Affairs Service Desk Agents X10 Positions
SERVICE DESK AGENTS (IT DESKTOP TECHNICIAN) REF NO: HRMC 40/19/26 (X10 POSTS) Branch: Information Services SALARY : R316 791 – R373 167 per annum (Level 08) (A basic salary). In addition, a range of competitive benefits are offered.
CENTRE : Head Office, Pretoria REQUIREMENTS : A 3 year tertiary qualification in Information Technology/ Computer Science at NQF level 6 as recognized by SAQA. 2 years’ experience in IT Desktop support. IT Certificates A+, MCSE and/ or Netware Engineer will be added advantage. Basic knowledge of windows operating systems. Knowledge of hardware and software systems, State Information Technology Agency Act 88 of 1998, Departmental legislation and prescripts, Public Service Regulatory Framework. A valid driver’s licence. Willingness to travel extensively and work extended hours.
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: Handle all logged calls accurately and timeously in line with the Service Level Agreement. Conduct trouble shooting on all queries referred by the service desk. Timely identify, diagnose and resolve problems on desktop support. Resolve underlying problems associated with the corresponding of incidents that have occurred. Identify suitable workarounds to provide employees with service improvement while working on resolving the incident.
Analyse the urgency and resources required to effect temporary/ permanent solutions to the problems. Install and configure new devices, repair and upgrades of software and hardware. Maintain information and security related standards. Draft technical related reports on desktop support. Provide first line support on network related incidents. Maintain the Knowledge management database. Implementation and roll out of IT Projects including Application Releases.
ENQUIRIES : Ms N. Mampa Tel No: (012) 406 2592
APPLICATIONS : Applications must be sent in time to the correct address as indicated before the closing date. Applications sent to a wrong address and/or received after the closing date or those that do not comply with the requirements, will not be taken into consideration. Salary Level 11 and below, except Regional It Officer (RITO):
Attention: Director-General Postal Address: Private Bag X114, Pretoria, 0001, Physical Address: 230 Johannes Ramokhoase (Proes) street, Cnr Thabo Sehume (Andries), Pretoria, 0001. Salary Level 13 and above and
Regional It Officer (RITO): Only emailed applications for this posts will be accepted, kindly ensure that you submit your application to the correct email address as stated at the bottom of the relevant advert.
CLOSING DATE : 13 September 2019
NOTE : Applications must be submitted on the Application for Employment Form (Z.83), obtainable from any Public Service department or at www.gov.za and must be accompanied by a comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be considered, together with a certified copy of highest qualification .