Time and Material Billing Administrator


• CM Call Report – CM call stats to be checked daily. Dockets outstanding to action CM calls to be escalated. CM call back dated to be corrected daily. Full understanding of why call remains in CM status.

  • Ensure no call on the system older than 60 days
  • Maintaining Customer files – file all customer correspondence documentation weekly per customer, ensuring that documents are easily retrievable
  • Credit notes (time and material invoices)– Generate credit notes. Ensure that credits are applied to correct maintenance invoices
  • Project billing – Process project billing on a monthly basis or within 2 day of project closure. Ensure correct project billing per call
  • Time and Material invoicing – ensure invoices are generated within 30 days of call closure. Generate invoices according to Customer rules and requirements. Ensure that all maintenance calls are ‘no charged’. File invoices and supporting documentation and forward Invoices, with

supporting documentation to Credit control

  • Time and Material rates – Ensure that correct Time and Material rates are applied to each Customer. Ensure that all increases are applied to

Time and Material rates and the Customer billing rules are updated

Job Requirements:

  • Grade 12
  • Knowledge of billing processes
  • Basic principles of numeracy
  • Knowledge of the principles of maintenance contracts
  • Knowledge of Astea (preferable)


  • A minimum of 1 year experience in billing environment and generating invoices
  • 1 year’s working experience with maintenance contracts preferable


  • Computer Literacy – MS Office (specifically Advanced Excel)

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