Capfin would like to invite suitable candidates to apply for the Talent Acquisition Manager position. The successful candidate will be responsible for leading a team of Talent Acquisition Specialists, while planning, developing and overseeing the talent acquisition processes. As part of a dynamic team the Talent Acquisition Manager will develop innovative and competitive recruitment strategies and implement and deliver on strategic priorities delivering a high level of service to internal and external customers.

Key Performance Areas:

Development of Recruitment Strategy:

  • Responsible for development and implementation of the Recruitment strategy including job posting optimization, acquisition channel development, digital and non-digital employment marketing, recruitment campaign planning, etc.
  • Formulates best practice sourcing, innovative talent acquisition and selection techniques and practices
  • Researches and recommends strategies to promote the employer brand
  • Develops graduate and internship recruiting programs
  • Develops innovative methods of improving customer experience, candidate quality, process and efficiency
  • Utilises data to improve recruiting efficiency, drive innovation and influence hiring decisions

Management of Recruitment Processes:

  • Designs and delivers effective talent attraction, resourcing and planning practices and processes
  • Responsible for the recruitment and selection for senior positions
  • Manages the recruitment process and lifecycle, including initial assessments, interviews, and offers
  • Develops and maintains Talent Acquisition practices and Internal referral practices
  • Manages all recruitment related queries within the turnaround time
  • Ensures quality, consistency and application of recruitment policies, procedures and best practice
  • Continuous reviewing of the recruitment processes and procedures with a view to recommend and establish a full candidate life-cycle best practice
  • Provides a high-level recruitment services to management and ensures that the candidate experience with Capfin is positive
  • Manages multiple candidate channels
  • Ensures recruitment targets are met according to resources forecast plan
  • Monitors staffing requirements
  • Ensures compliance with employment laws and regulations
  • Promotes and ensures the optimised utilisation of social media platforms
  • Identifies opportunities for recruitment automation workflows
  • Develops, reviews and maintains recruitment policies and procedures

Recruitment Forecast Management:

  • Creates strong understanding of workforce planning and resource forecasting by working with the resourcing team to feed into recruitment timelines
  • Works closely with relevant stakeholders to update and maintain recruitment forecast
  • Feeds workforce planning headcount into the planned budget
  • Assists HR Managers with Employment Equity recruitment plan in line with planned budgeted headcount
  • Manages and monitors recruitment against planned forecasted headcount budget

Recruitment Budget Management:

  • Develops, plans and prepares annual recruitment budget
  • Tracks recruitment budget
  • Monitors and tracks staff requisitions against budget requirements
  • Ensures accurate and timely payment of invoices
  • Manage recruitment requirements with contact centre managers weekly and provide guidance on the forecast plan
  • Reviews and checks all invoices received from recruitment agencies for final sign off by People Support Manager
  • Manages recruitment costs

Stakeholder management:

  • Develops agreed resourcing and recruitment service levels with management
  • Negotiates placement rates with agencies
  • Provide recruitment guidance to hiring managers and HR Managers/Practitioners with hiring and employment data
  • Ensures compliance with Capfin Recruitment SOP
  • Meets and liaise with relevant agencies timeously and discuss job specifications when required
  • Ensures all queries from Agencies and candidates are dealt with timeously, accurately and ensuring quality of resolution
  • Ensures agencies adhere to Capfin’s SLA
  • Ensures that sustainable partnerships are built with the business partners, service providers, networking partners, potential applicants and institutions
  • Ensures continuous and clear communication with all relevant role players
  • Assists with company branding utilising media, educational resources, online resources and publications
  • Networks with internal and external stakeholders
  • Reviews and updates preferred service provider database annually and appoints new service providers

Analysis & Reporting:

  • Assists with analysis and evaluation of the recruitment process
  • Provides monthly reports to track best recruitment sources
  • Compiles weekly, monthly and ad hoc recruitment reports
  • Updates recruitment trackers and plans
  • Improves and updates recruitment templates and documentation
  • Participates and assists with ad hoc cross departmental People Support projects

People Management:

  • Builds and enhances the Talent Acquisition team’s capability and performance outcomes
  • Ensures that the Company values are embedded and reflected in the behaviour of the Talent Acquisition team
  • Responsible for the recruitment, development and retention of the Talent Acquisition team
  • Ensures that all performance contracting and individual development plans or all team members are completed
  • Prepares and conducts bi-annual performance reviews with team members


  • HR National Diploma or HR related Degree 


  • Minimum of 8 years experience in recruitment (corporate or recruitment agency environment)
  • Minimum of 3 years management experience
  • Experience in dealing with Middle and Senior Managers
  • Experience in building a strong TA network in the market with agencies; networking breakfast/workshops, etc.

Functional Competencies:

  • Solid knowledge on social media recruitment methodologies
  • Knowledge and understanding of South Africa’s talent landscape including emerging trends, innovative sourcing, application of best practice talent acquisition, relevant legislation
  • Strong knowledge around competitive recruitment practices and methodologies
  • Knowledge of and exposure to HR information system / Recruitment systems
  • MS Office

Behavioural Competencies:

  • Ability to think strategically and innovatively
  • Strong problem-solving skills
  • Proven negotiation skills
  • Adhering to Principles and Values
  • Building and Maintaining Key Relationships
  • Resilience
  • Working under pressure
  • Excellent planning and organising skills
  • Quality and detail orientation

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