Sales Agents with Matric Wanted at Telkom


In this role, you will be working closely with the Assistant and Branch Manager. The main accountabilities are the achievement of sales targets, follow store processes/procedures (stock, cash, repairs, credit vetting etc) and ensure accurate administration and customer satisfaction at all times. The key responsibilities of the role are as follows:

  • Sell Prepaid, post-paid, LTE/LTE-A, accessories, and fixed line internet packages (Fibre, VDSL, ADSL)
  • Advise customers on Insurance, OBF’s and Repair’s processes
  • Advise customers on Telkom product offerings and recommend a suitable product/service to meet their needs.
  • Assist customers with cellular and fixed-line technical queries
  • Processing contracts in store via our credit-vetting systems (NGCRM)
  • Following necessary processes via ARIA
  • Log and track customer cases related to any queries logged.
  • Keep organized with regards to customer interactions and follow-ups
  • Complete daily and curriculum assessments
  • Attend staff meetings and Telkom training initiatives.
  • Keeping up to date with latest products, trends, and devices
  • Check and verify customer paperwork to detect fraudulent applications
  • Follow up with customers on application status and queries
  • Manage your customer queries and escalations.
  • Maintain optimal customer service relationships
  • Inform client regarding relevant turn-around times and back office processes.

Training and System Pre-requisites:

Job Types: Full-time, Commission

Experience:

  • sales: 1 year (Preferred)

Education:

  • High School (matric) (Required)


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