RTT Distribution invites suitably qualified candidates to apply for the Operations Services Representative position based at the Jet Park branch. The role is responsible for managing customer’s portfolio’s by offering a desired service in order to ensure efficient product delivery in line with RTT’s Service Level Agreement.
Skills and Experience
– 1 – 2 years’ experience in a similar environment – Valid code 08 driver’s license – Knowledge of business and logistics principles involved in planning, resource allocation, and coordination of drivers and resources – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
– Administer support to VIP consignee’s – Monitor service delivery to VIP customers – Build and manage relationships with consignees receiving staff – Understand the customers’ business in order to provide an effective service – Liaise with drivers to identify issues – Accompany the driver in order to identify issues – Undertake courtesy visits to consignee receiving staff – Investigate matter – Establish reasons for problems at the backdoor – Liaise with customer and consignee in order to resolve issues – Keeping the consignee updated on progress of issues to be resolved – Provide ongoing assistance to consignee – In the case of shortages provide an on-the-job service resolution/ express resolution -Schedule visits to customers weekly – Amend list to attend to adhoc queries from unscheduled client – Strive to ensure that the SLA with the customer is maintained in order to retain them – Reduce RTT delivery turnaround time at the consignee’s Reports – Submit a daily customer visits schedules – Submit a report on problems identified and rectified – Submit a daily timesheet
Personality and Attributes
– Active listening skills — Giving full attention to what other people are saying, taking time to understand the points being made and asking appropriate questions – Problem Solving Ability — Identifying problems and reviewing related information to develop and evaluate options and implement solutions – Service Orientation — Actively looking for ways to help deliver World-Class customer service – Ability to work under pressure – Effective communication skills, including ability to communicate clearly, concisely, and professionally, both verbally and in writing honest, reliable, a high level of integrity
– Grade 12 Senior Certificate (Matric) – Management Qualification would be an advantage
Job Reference: RTT20120