Quality Assurance Analyst

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about us

WesBank, a division of FirstRand Bank Limited, is a leading Vehicle and Asset Finance bank and part of one of the largest financial services groups in Africa. WesBank has over 40 years experience in asset finance. We focus on providing secured instalment finance to retail, public sector and corporate markets, as well as related services such as insurance, fleet management and full maintenance rental. WesBank is the partner of choice for over 60 leading international brands in fields such as automotive original equipment manufacturers (OEMs), insurance providers and oil companies. We are a global company with successful operations throughout Africa as well as the UK.

purpose

The Quality Assurance Analyst is responsible for implementing quality assurance in various departments in order to address gaps between business processes and the requirements of the organisations’ customers. The Quality Assurance Analyst delivers, maintains and seeks to improve QA measures, processes and tools which drive and support high quality engagement by the business with its customers.

experience and qualifications

  • Minimum Qualification – Grade 12
  • Preferred Qualification – Certificate in Total Quality Management
  • Experience – Minimum of two years’ business experience in a service environment Thorough understanding of business processes and customer service


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