PRACTITIONER- INCIDENT ADMINISTRATOR
IT Operations Support
R 208 584 per annum (plus benefits) Level 06
Matric certificate plus a Diploma in Information Technology or related field. 1-2 years’ experience in IT Service Desk or Call Centre. Very good knowledge of ITIL Incident Management. Experience in customer communications.
Incident Detection and Recording. Incident Classification. Investigation and Diagnosis. Tracking, Monitoring and communication of all logged Incidents. Resolution and Recovery. Incident Closure. Support Service Desk – Front Line for “Critical/Major Incident” issues. Ensure that the incident management process is implemented and being followed by all involved process members. Reporting
All applications should be delivered to: Gauteng Department of e-Government, Imbumba House, 75 Fox Street, Marshalltown, 2107 or Applicants can apply online at:www.gautengonline.gov.za.Applications must be submitted on form Z83 (obtainable from any Public Service department) and must be completed in full and page 2 duly signed. Clear indication of the post and reference number that is being applied for must be indicated on your Z.83. A recent, comprehensive CV, specifying all qualifications and experience, with respective dates and certified copies of qualifications and ID (not older than 6 months) must be attached. General information: Short-listed candidates must be available for interviews at a date and time determine by the Gauteng Department of e-Government. Successful candidates maybe be subjected to competency assessment and must obtain a positive security clearance. Applications received after the closing date as well as those who do not comply with the requirements will not be taken into consideration. If you have not received a response from this institution within three months of the closing date, please consider your application unsuccessful. The Gauteng Department of e-Government reserves the right to fill or not fill the above-mentioned posts
Mr. Leon Steyn, Tel: (011) 689 8400