Reporting To: Order Entry Manager
The aim of the role is to ensure that the data capturing process runs smoothly, that client queries are resolved within 24 hours and to ensure that the debtor’s information is captured accurately according to the company’s standard operating procedures.
Grade 12 or equivalent
Tertiary Education preferable
3 years of Supervisory experience essential
Experience in Security Industry essential
Experience with ADT Internal procedures advantageous
Skills & Attributes:
Excellent verbal & written communication skills
Computer literate – Excel/Word essential
Listener experience advantageous
Excellent telephone skills
Excellent reconciliation skills
Solid attention to detail to ensure accuracy of information
Manage the OTC team effectively and streamline workflow
Obtain new Contracts from the Sales Department on a daily basis.
Distribute contracts and other information changes to Data Capturers.
Responsible for effective data processing and supervision of Data
Ensure effective management of contracts capturing on a daily basis.
Review and ensure that all new contracts, CAF forms and information are captured accurately and according to the company policies, procedures and business requirements.
Assist the data capturers in capturing of new client contracts and operational information when required.
Ensure compliance monthly to Company policies and procedures.
Ensure accuracy by daily maintenance of audit trail reports.
Ensure that all client queries are dealt with, recorded and resolved within 24 hours on a daily basis.
Assist external and internal client queries in a courteous, efficient and friendly manner. Must ensure that all client queries are attended to on the same day that they are received and that adequate feedback is provided within 24 hours on a daily basis.
Telephonic assistance with any problems or complaints
Provide assistance to data capturers and internal/external clients as and when required
Maintain and champion business rules regarding the checking and auditing of customer contracts
Report potential risks to senior management
Manage the relationship between the Sales Department and Contracts Administration Department – Set standards for capturing of contracts
Perform Data Maintenance task
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.