OPS_Service Consultant


Description

Location:

Company: Capitec Bank Ltd

Purpose Statement

  • Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure).
  • Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.
  • Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.
  • Presenting and conducting self in accordance with brand expectations.

Experience

Minimum:

  • No previous experience required

Ideal:

  • More than 1 year’s client service experience within a retail/ financial/ banking environment
  • Demonstrated track record of engaging in a sales and client facing environment

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • A relevant tertiary qualification in Commerce or Management

Knowledge

Minimum:

  • Knowledge and understanding of:
    • Basic calculations
    • Retail/consumer service environment

Ideal:

  • Knowledge and understanding of:
    • Capitec Bank Products
    • Internal business processes and procedures
    • Organisational Policies, including (but not limited to) the Credit Policy

Skills

  • Communications Skills
  • Interpersonal & Relationship management Skills

Competencies

  • Adhering to Principles and Values
  • Delivering Results and Meeting Customer Expectations
  • Following Instructions and Procedures
  • Persuading and Influencing
  • Presenting and Communicating Information
  • Relating and Networking
  • Achieving Personal Work Goals and Objectives
  • Adapting and Responding to Change
  • Analysing
  • Coping with Pressures and Setbacks
  • Deciding and Initiating Action
  • Learning and Researching
  • Planning and Organising
  • Working with People

Additional Information

  • Must have access to transport (personal/public)
  • Clear criminal and credit record
  • Ability and willingness to work in an open plan environment
  • Flexibility and willingness to assist with additional tasks not forming part of the job description
  • Understands and appreciates the need for confidentiality
  • Willing to work additional hours on occasion upon request
  • Willingness to work or be available overtime and / or weekends if required


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