Nedbank: Claims Assessor |


Job Purpose

To effectively investigate; analyse and resolve all instances of fraud received within designated policies; procedures and methodologies in order to minimise risk and reduce losses to the bank.

Job Responsibilities

  • Communicate with stakeholders to identify their requirements and plan accordingly.
  • Ensure a professional image by ensuring vehicle is clean and maintained and being well groomed.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • Participate and support corporate social responsibility initiatives for the achievement of business strategy.
  • Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
  • Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
  • Ensure all activities are completed by drafting a daily schedule.
  • Follow procedures by completing daily vehicle log for all trips.
  • Ensure smooth running of vehicles by following manufacturers maintenance requirements.
  • Provide a professional service by maintaining confidentiality.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
  • Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
  • Ensure that own contribution and participation contributes to the achievement of team goals.
  • Create and manage own career through guidance and support of management; department and colleagues.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
  • To enable management; staff; customers and visitors to conduct their business by transporting people and/or documents/goods.
  • Meet expectations by providing timeous and effective service.
  • Minimise transport and maintenance cost by planning routes.
  • Manage cost by minimising use of cell phone.

Essential Qualifications – NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Criminal Justice and Forensic Investigation , Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

2-3 years working experience as a Claims Assessor in the Short Term Insurance space within the Banking/Financial Services Industry.

Type of Exposure

  • Comparing two or more sets of information Working with a group to identify alternative solutions to a problem
  • Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
  • Managing conflict situations
  • Sharing information in different ways to increase others’ understanding
  • Analysing and Comparing two or more sets of information
  • Communicating internally and external
  • Tracking cost against a budget
  • Self management
  • Capturing data
  • Checking accuracy of reports and records.
  • Drafting reports
  • Interacting with diverse people
  • Working with spreadsheets
  • Working in a fast-paced and changing environment
  • Managing customer expectations

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Data analysis
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Business writing skills
  • Product Knowledge
  • Cluster Specific Operational Knowledge
  • Governance, risk and controls
  • INVESTIGATION SKILLS

Behavioural Competencies

  • Adaptability
  • Applied Learning
  • Communication
  • Decision Making
  • Work Standards
  • Managing Work

Please contact the Nedbank Recruiting Team at +27 860 555 566


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