The Incumbent’s duties include but are not limited to:

• Provide primary assistance in the implementation of the unit’s work program, including some specialized support in specific areas e.g. task management, procurement, database management, information technology, editorial assistance, etc.
• Assist team or work unit by editing/drafting a variety of routine documents, applying effective proofreading and grammar;
• Identify and resolve diverse issues/problems as they arise, which often requires interpretation of existing procedures and processes and independently determining the appropriate application;
• Use word processing or desktop publishing skills to produce complex text, reports, figures, graphs, etc., according to standard Bank formats and distribution; prepare standard system generated and customized reports, memoranda, and other communications; process documents for signature, ensuring documents adhere to the World Bank’s standards and guidelines;
• Coordinate team schedules, meetings, and appointments, undertake standard logistical preparations for various events, e.g. meetings, conferences, workshops, negotiations, etc.;
• Organize mission activities which include preparation/updating of mission itineraries and briefing materials, coordination of meeting schedule, travel, and security arrangements, etc.;
• Maintain current distribution lists, phone/address lists of project/product contacts, and distributes documents for the team;
• Suggest ways to enhance work organization and effectiveness; exercise quality enhancement function for project and other documents by ensuring adherence to departmental, Vice Presidential Unit (VPU) and institutional guidelines;
• Attend meetings, draft minutes and ensures timely clearance and distribution; participate in mission field work as and when required;
• Serve as an information resource on status of project/products (e.g. procurement, disbursement, audit, trust fund/co-financing, and legal issues) and draft a variety of standard project-related correspondence; monitor task budget/trust funds for specific projects on behalf of the team; participate in developing project/product time lines, using appropriate software, including operations portal, Admin Portal, travel management, MyTrustFund (reports), business intelligence and SAP (STC/STT and project monitoring reports).
• Additional ad-hoc responsibilities as assigned by management.

Selection Criteria

• A relevant diploma is required – candidates with bachelor’s degree preferred;
• At least 1 to 2 years direct relevant office support experience in a large international or multinational or corporate or public service organization;
• Ability to pass relevant Bank Group tests in place at time of recruitment (e.g. English language, computer applications, etc.)
• Mastery of English language (verbal and written)
• Working knowledge of word processing and Microsoft Office suite
• Good team player with ability to interact tactfully and effectively with staff at all levels;
• Willingness to seek assistance from supervisor(s)/colleagues and learn from them;
• Ability to deal accurately and complete tasks every day according to specific standards;
• Ability to function effectively in multi-disciplinary teams within a matrix management environment.
• Ability to follow through on work priorities and respond creatively to client requests.
• Demonstrated interpersonal skills, initiative, resourcefulness, effective time management, organizational skills and ability to handle confidential information.

Competencies

• Project/Task Management – completes assigned tasks / projects with supervision as needed. Pays attention to detail and ensures good quality products. Acts to identify and resolve routine and non-routine issues. Is motivated and willing to do whatever is required.
• Client Focus – acquires awareness of Unit’s key programs and products. Able to describe the World Bank’s mission. Interacts with internal and/or external clients, Washington, and field offices
• Communication – speaks up, listens, and participates in meetings and dialogues. Shares knowledge and information appropriately across the Department. Delivers accurate information in a timely manner. Handles confidential material with judgement and tact.
• Teamwork – makes strengths known and seeks opportunities to contribute, participates in addressing obstacles to effective teamwork.
• Institutional Knowledge and Functional Expertise
• Understands where to go to obtain information regarding institutional policies, procedures, and technology. Uses applications (e.g., Excel, PowerPoint) to deliver and execute routine work.
• As a representative of the World Bank Group, all professional activities are expected to be consistent with our Core Values: personal honesty, integrity, commitment, working together in teams -with openness and trust; empowering others and respecting differences; encouraging risk-taking and responsibility; enjoying our work and our families

Note: The selected candidate will be offered a one-year appointment, renewable for an additional one year, at the discretion of the World Bank Group, and subject to a lifetime maximum ET Appointment of two years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their second-year ET appointment are not eligible for future ET appointments.

Poverty has no borders, neither does excellence. We succeed because of our differences and we continuously search for qualified individuals with diverse backgrounds from around the globe.