• Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers
• Pay Television: direct-to-home satellite and digital terrestrial television services;
• SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, and
• Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.

The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Multichoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:

• Expand Pay TV, SVOD subscriber base and Advertising sales
• Focus on investment and technology
• Maintain a local approach
• Provide quality service
• Attract innovative and motivated employees

Support Engineer: Infield Hardware Testing

Manager: Infield Hardware

• MultiChoice Technology Management
• MultiChoice Africa Business
• Multichoice Customer Care team
• Multichoice Technology Product management team
• Multichoice Technology Product design team
• Multichoice Technology project management team
• Multichoice Decoder Centre
• Multichoice Field Services

Purpose of the Position:

• To provide troubleshooting/Investigations of infield hardware issues reported on decoders or any products.

Key Performance Objectives

• Receive and Dispatch devices on SAP
• Conduct Sample testing of new and repaired devices
• Perform tests (both manual and automated) according to QC defined standards/processes, and report variations
• Contribute to testing quality standards in alignment with the overall test strategy
• Conduct peer review test cases and test scripts
• Design, develop, maintain and execute reusable and maintainable test scripts, both manual and automated.
• Assist with the continuous test process improvement.
• Execute testing efforts as defined in the overall test strategy.
• Ensure that good quality of decoders and other devices
• Conduct testing of all faulty returned products (Newly launched only for 1st 6 moths)
• Conducting testing of peripherals (New & returned) on request
• Identify trends from decoder behaviour
• Escalate issues to relevant departments
• Perform monthly stock taking

• Compile reports on troubleshooting/Investigations conducted
• Compiling of quality reports (Monthly, weekly, adhoc)

Qualifications

• A post matric certificate in production environment or Quality assurance environment

Experience

• A minimum 2 – 3 years set-top box support experience
• 1-2 years’ experience in testing environment
• Experience in the Video entertainment business model with regards to faulty returns and repairs
• Experience in conducting Production research and recommendations documents
• SAP knowledge
• Products functional knowledge
• Decoder functional knowledge
• Mathematical and technical knowledge

Technical Competencies

• Quality Assurance
• Troubleshooting
• Testing
• Reporting

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking