General Worker at Connecticut Call Center


Duties and Responsibilities

Process and file documents and paperwork

Scan files and upload digital copies to the database

Maintain and organize both the digital and hardcopy filing systems

Retrieve documents and paperwork when requested

Deliver requested files to staff members

Make necessary updates to records with new information; remove or archive any records that are outdated or obsolete

Requirements and Qualifications

Keen attention to detail

Excellent organizational and time management skills

Ability to work independently and as part of a team

No Call Centre or any related experience required as Training is provided.

Email: [email protected]


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Call Centre Escalations Agents Wanted at JetMart Stores


JOB PURPOSE

The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

Below is the requirement

  • 2 years helpdesk/call centre experience
  • Matric and or Tertiary qualification
  • Ability to handle escalations relating to any procedures and processes on the services and products offered
  • Minimum 2 year experience, understanding and enforcement of SLA adherence
  • Working knowledge of CRM tools
  • Basic network understanding
  • Understanding of websites advantageous
  • Knowledge of MS Office with intermediate to advanced knowledge on Excel
  • ISP experience advantageous
  • Problem solving abilities


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Call Centre Agents Needed Grade 11/12


Contact Center Agents, Customer Service (INBOUND,Customer service)

ABOUT the role: Working in an exciting and growing company where you will be integral in helping to resolve customer queries. You will be part of the contact center’s large team and the front line for our customers, making it essential you have a positive and friendly approach

RESPONSIBILITIES

  • Ensure a high level of customer service is maintained throughout inbound calls communication Communicate clearly and professionally to our customers Deliver including productivity,
  • customer satisfaction and quality
  • Ensure all internal processes and procedures are adhered to.
  • Take ownership of all communications and keep customers up-to-date with progress through the process.
  • Building relationships and rapport with both colleagues and existing customers of the brand

SKILLS EXPERIENCE

Excellent verbal communication and interpersonal skills, Customer focused approach to work

Strong organizational skills

positive and resilient attitude.

QUALIFICATION: Grade 11 & 12.

NB. NO EXPERIENCE NEEDED. TRAINING WILL BE AVAILABLE TO ALL CANDIDATES.


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Contact Centre Agents Wanted with Matric


Working as part of the Contact Centre team, delivering customer service to internal and external clients in an efficient and professional manner.

 

Job Requirements:

Key Output

  • Provide first line of support, for general and technical queries
  • Client training
  • Query escalation using proper channels
  • Proactive client calling which could relate to surveys, courtesy calls, special projects and client call backs
  • Proper logging of every client interaction using provided operating system and according to standard operating procedures
  • Ensure all support service levels are met
  • Provide customers with product and service information
  • Manage and resolve customer complaints
  • Follow up customer calls where necessary


Skills

  • Matric
  • Call Centre Certificate/Diploma (or similar) an advantage.
  • A+,N+ or MCSE certificate an advantage.
  • Hardware knowledge
  • Knowledge of Medical Software and Switching products would be advantageous
  • Basic Network and Windows skills

Experience

  • 1-2 years in the medical IT industry
  • 1 Medical claims experience
  • 1-2 years IT/software support
  • 1 – 2 years Call centre experience


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FNB Call Center Agents with Matric Wanted


bout us

There is no about us detail available.

purpose

Telephonic communication with client base to provide accurate product information in line with standards protocols.

experience and qualifications

additional requirements

  • 6 months contract role.
  • Must be able to start immediately.
  • Well Spoken.
  • Customer Service Experience. It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable.

responsibilities

  • Drive significant growth and profitability in the context of cost management
  • Manage costs / expenses within approved budget to achieve cost efficiencies
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
  • Ensure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
  • Comply with governance in terms of legislative and audit requirements
  • Ensure efficiency of service productivity and performance in Call Centre
  • Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
  • Report on required Call Centre activities and deliveries to improve business results
  • Manage own development to increase own competencies


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Banking Call Centre Agents


Overall Purpose of the Role:

The purpose of the role of the call centre agent is to telephonically attend to customer

queries in an inbound call centre environment.

Experience and Skills Required:

  • 1 to 2 years Banking Call Centre experience essential
  • Debit Card, credit card, personal loans and eCommerce experience non-negotiable
  • SME Experience – Merchant Bank and Acquiring
  • SME Experience – Issuing Bank and Issuer
  • Verbal and written communication skills
  • Excellent listening skills
  • Problem analysis and problem solving
  • Attention to detail
  • Organisational skills
  • Ability to work under pressure in an ever-changing environment

. High level of confidentiality and integrity and ability to remain professional at all
times

  • Ability to function under pressure and maintain a positive can- do attitude
  • Self-motivated, takes responsibility and has a sense of pride in their work
  • Ability to work independently and in a team
  • Customer centric orientation
  • Resilience

Other Requirements:
Must be available to work rotational shifts, weekends and public holidays
Must be credit, criminal clear
Have a valid matric


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Inbound Call Centre Technical Support Agent


Are you passionate about Technical Support and Customer Service? Join our International Call Centre providing Technical Support to our Customers.

We offer

  • Salary: R4800 during training and thereafter R5400 with the potential to increase
  • Free Transport for Night Shift hours
  • Medical Insurance

You Need

  • Grade 12 or NQF Level 4
  • 6 Months Call Centre Experience
  • Exceptional English verbal communication skills
  • The ability to work rotational shifts, (particularly night shift)/Saturdays/Sundays/Public Holidays
  • Reside in the Western Cape.

Advantageous

  • International Call Centre Experience
  • Any Technical Support or IT Experience/Qualification/Part Qualification


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Vodafone: Website Administrator


Role Purpose

The website administrator is accountable for managing and maintaining the website sales content and products. The role will focus on ensuring that products, services and deals are accurately merchandised and timeously made available for customers to be able to purchase online. This role will also serve as a support function for the online call centre regarding product and sales queries. The successful candidate will work in close collaboration with the Digital Sales, Terminals and Commercial Sales Teams.

You will be responsible for:
Updating Product listings and Pricing
Maintaining Product data integrity including website inventory management.
Timeously & accurately managing the deal cycle launch.
Updating the website with banners and images to tie in with promotions and launches.
Work closely with call centre partners to manage customer queries related to online, products, offerings and deals.

The ideal candidate will have:
Previous experience with website or ecommerce. Min 1 year.
Ability to work accurately under pressure.
Maintain an excellent level of service to the business and customers.
Excellent communication skills.
Matric
2 yearsof experience in website administration or similar.

Closing date for applications: 25 February 2020

The base location for this role is, Midrand, Vodacom Campus

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.


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Sage: Call Centre Technical Support Agent X300


Key accountabilities:
1. Ensuring that you have a good understanding of clients’ requirements
2. Apply yourself to Investigate queries by narrowing down the cause of the issue.
3. Apply yourself to understand relational databases and data structures, extract data using SQL logic and syntax, and interpreting SQL information to handle complex queries.
4. Apply yourself to learn new technologies quickly and retain information of different client network infrastructures, software solutions and constantly evolving product.
5. Consider the benefits and impacts of the solutions you provide prior to implementation of the solution.
6. Prepare response that’s articulate how fixes should be applied sequentially and methodically.
7. Accurately log events of each customer query on our internal CRM.
8. Obtain confirmation from the client’s on whether their needs or query(s) has been resolved.
9. Convert issue and query trends into knowledge articles.
10. Manage your logged in, unavailability and time measurements within specified benchmarks to maintain/optimise team capacity.
11. Encourage our customers to complete your after call survey.
12. Grow your product knowledge.
13. Grow your customer service engagement with our customers.
14. Follow internal policies.
15. Be the point of contact for our customers.

Our Vision “Reimagining the way we continuously transform individual learning into a hub of knowledge for businesses using our product(s) to succeed”. Decisions you will be expected to make:
1. Having enough information to solve the query.
2. Assign priority to query and escalate where needed.
3. When you out of your depth and need help.
4. Logging of a critical software bug or enhancement.
5. How to deliver negative messages without negatively impacting the customer.

Skills, know-how and experience needed for the role:
1. 2 years Payroll administration and Legislation work experience
2. Required Sage 300 People product certification or 2yrs consulting experiencing in similar or related payroll product.
3. Experience in Customer Service
4. Proven History in Problem Solving
5. Has the ability to be clear, precise and detailed when articulating problem statements.
6. Computer Knowledge (MS Office: Excel, Word).
7. Have excellent communication skills – written and verbal.
8. Ability to identify and adapt to the client’s style of communication.
9. Ability to control the conversation.
10. Use Critical and design thinking to think logically and rationally in resolving queries and providing solutions.
11. Use Process (Product) and situational thinking to determine the query and the outcome needed.
12. Manage uncertainty effectively, work without supervision and meet deadlines.

Goals
1. Customer Satisfaction Rating
2. First Call Resolution Rating
3. Call Waiting
4. Self-Service Adoption
5. Self-Improvement


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Call Centre Jobs For School Leavers and Matriculants


Our company is looking for hardworking and vibrant to work in call centre.

No related experience as free training will be provided to those without experience.

Duties include Call answering incoming calls, Making outgoing calls, Resolving client’s complaints and Providing technical supports.

Candidates will be required to do duties of a Call Center and any other duties that they may be required to do by the management.

All candidates should possess strong communication skills and the ability to work well within the team.

Must be willing to start working immediately.

Must be fluent especially in English and any other local language.


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