Our vision is to revolutionize offline marketing in South Africa, grow our company and grow our teams.
We are looking for junior customer service agents to join our team in Rosebank.
- 1-2 years’ experience in a call centre role (Digital, Litho, Online print background)
- Account management experience – advantageous
- Internal sales experience– advantageous
- Experience on different platforms i.e ticketing system, chat, telephone
- Knowledge on how to navigate Google online
- Attention to detail
- Accurate typing skills of 30 WPM
- Excellent verbal and written communication
- Able to manage the client’s views efficiently and in a timely manner
- Create WOW moments through friendly service
- Ensure high service levels by:
- Maintaining a 4.6 ticket rating
- Completing a minimum of 13 tickets per hour
- Ensuring that ticket response time is < 30 minutes
- Maintaining a < 5% missed call average per day
- Doing 12 quote follow-up calls per day
- Onboarding 10 clients per day
- Completing all tickets by COB
- Assisting fellow Printulian’s when needed
We are busy building a company and would like to be part of the foundation.
Please note that if you have not heard from us within 2 weeks that your application was unsuccessful.
Job Type: Full-time
Salary: R6,000.00 to R9,000.00 /month