Virgin Active South Africa: Retentions Consultant

Virgin Active South Africa

To make exercise irresistible The purpose of this role is to make outbound retentions/saves calls to members that have cancelled their membership with the aim of retaining/saving these members. Customers who have recently obtained and/or upgraded services on their account. The main responsibility of this telecom sales job is customer retention. You might answer

Duties & Responsibilities

  • The person in this role must have excellent, in-depth knowledge of company products and programs.

    The person in this role must also be able to communicate effectively with team members within the customer service department and our

Whats in it for you?

  • Market-related basic salary
  • Commission
  • Benefits
  • Incentives
  • Training
  • Growth

Desired Experience & Qualification

We’d like you to have…

  • Customer Focus
  • Sales Ability
  • Adaptability & Flexibility
  • Quality Focus
  • Problem Solving Ability
  • Persuasiveness

We’d love you to have:

  • Our retention advisors are responsible for handling difficult client calls.
  • It is their responsibility to retain clients and make sure these clients remain part of the King Price royal family.
  • Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality and performance standard. All dealings with clients must be in alignment with the company culture and values

We can’t live without…

  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales budgets preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Matric


Company Benefits

Entertainment AreaEntertainment Area
Paid Annual LeavePaid Annual Leave
The benefits listed are applicable to the company and can differ depending on the position or department.

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