Travel Claims Technician Jobs

  • Full Time
  • Permanent

Bryte Insurance Company Limited

Key Tasks & Accountabilities

Effective processing of claims
•Prioritise daily activities to enable processing and maintenance of all claims
•Check the accuracy of registered claims cover details and add claimant details timeously
•Validate the policy and confirm estimate is accurate, deducting excess to work out estimate of claim through investigating policy cover
•Acknowledge receipt of the claim and provide the claimant with a claim reference number within 24 hrs
•Obtain necessary documents/assessors report and make amendments to estimates ensuring authorization within policy cover
•If required, inform other relevant departments within CPU of claims (e.g. recoveries, salvages, etc)
•Accurate assessment of the claim
•Deal with and ensure resolution of queries on an on-going basis
•Continually update and maintain diary system
•Draw payment on relevant system, ensuring accuracy of banking details, invoice number, VAT numbers, class allocation, client release, etc
•Ensure letters are forwarded to the client / travel agent demonstrating breakdown of payments
•Review all open files every two weeks by assessing check reports and claims not processed report
•If encounter system problems, log calls timeously with relevant department

Effective customer focus and service
•Liaise with internal stakeholders to facilitate problem resolution and efficiency of work activities
•Communicate with stakeholders on a daily basis to inform of progress of claims and claim policy and procedure
•Deal with and resolve any queries relevant to area; if unable to resolve, escalate to manager for resolution
•Represent the organization through maintaining high levels of professionalism, service excellence and customer excellence
•Adhere to internal policies, processes and procedures

Effective adherence to company claims policy, standards and SLA
•Ensure adherence to all company policies at all times
•Complete register accurately on a daily basis
•Ensure adherence to negotiated flexi hours
•Maintain dress code, behaviour and absenteeism