Tele-Interviewer JG: 6/7

  • Full Time
  • Bellville, Western Cape, South Africa

Sanlam Group

Tele-Interviewer JG: 6/7

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Date: 09-Nov-2020


Bellville, Western Cape, South Africa

Sanlam Group

Who are we?

Sanlam Individual Life 


The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.

Output/Core Tasks:


This position requires employees to work shifts:

Shift 1:  08:00 – 16:15

Shift 2:  10:45 – 19:00


It also includes working a minimum of 19 hours compulsory overtime on a monthly basis.


  • Conduct telephonic interviews in English and Afrikaans and complete the interview the first time by getting all the relevant information.
  • Accurate recording and/or capturing of client responses.
  • Explain basic medical terminology when requested by client.
  • Insights into indicators of any medical risk behaviour and accurately document such information.





  • Grade 12 with Biology/Life Science
  • Medical qualification eg. Nursing certificate / Diploma, Bio-Technology, etc. (the studies can be incomplete) will be beneficial


  • Previous work experience in an Outbound Call Centre is compulsory.
  • At least 1 year experience in a medical environment would be beneficial.


  • Knowledge of Medical Terminology is beneficial.
  • Knowledge of Life Assurance and/or financial services industry
  • Computer literate and able to type at >28 words per minute.


  • Being Resilient
  • Builds Effective Teams
  • Communication (excellent listening & telephony skills in Afrikaans and English)
  • Nimble Learning
  • Resourcefulness
Core Competencies
Being resilient – Contributing dependently
Customer focus – Contributing dependently
Collaborates – Contributing dependently
Cultivates innovation – Contributing dependently
Drives results – Contributing dependently
Build a successful career with us


We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Turnaround time


The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 


Closing date: Monday, 16 November 2020.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group’s Employment Equity plan and targets will be considered as part of the selection process.

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