Technician

  • Full Time
  • Sedibeng, Gauteng , South Africa

SIKO GENERAL SERVICES AND SUPPLIERS

  • Description

  • We are looking for technians

    Providing a professional and efficient service to customers by diagnosing, troubleshooting and repairing cash acceptance devices. Ensuring customer satisfaction. Attending to all cash acceptance devices calls given by Management, Installations and Call Centre.

    Minimum Requirements:
    Matric / Grade 12 / National Senior Certificate
    Outstanding customer service skills
    Excellent technical, problem solving and analytical skills
    Strong written and oral communication skills
    Ability to work weekends and holidays
    PSIRA Registered

    Key Performance Areas: (not totally inclusive)

    Provide service and customer support during field visits or dispatches
    Manage all on site installations, repairs, maintenance and test tasks
    Diagnose errors or technical problems and determine proper solution
    Comprehend customer requirements and make appropriate recommendations/briefings
    Produce timely and detailed reports
    Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
    Operate vehicle in a safe manner
    Adhere to all company’s filed procedures and processes
    Maintain a professional appearance
    Build positive working relationships with customer
    Adhere to SLA requirements/time frames and monthly preventative maintenance on devices
    Adhere to management instructions

    Core Competencies

    Demonstrates integrity by modelling CashMaster’ s values and ethical standards
    Strong analytical skills
    Focuses on impact and result for the client and responds positively to feedback
    Leads teams effectively and shows conflict resolution skills
    Consistently approaches work with energy and a positive, constructive attitude
    Builds strong relationships with clients and external actors
    Remains calm, in control and good humoured even under pressure
    Demonstrates openness to change and ability to manage complexities
    Ability to advocate and provide policy advice
    Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
    Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
    Excellent communication and negotiation skills to persuade and influence others
    Ability to multi-task and prioritize work schedules

    Skills

    Analytical
    Communication
    Critical thinking
    Diplomacy
    Leadership and team building
    Change management
    Project management
    Persuasion and influencing
    Judgement and decision making
    Service orientation

  • Number of vacancies: 50
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: No
  • Availability for change of residence: No


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