Standard Bank: Manager, Ecosystems

  • Full Time
  • Johannesburg, Gauteng, South Africa

Standard Bank

Job Details


Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfill our business objectives and build customer loyalty.


Job Purpose


To grow Ecosystem revenues by the agreed metrics.
To develop initiatives to foster collaboration among various teams and drive a cross selling culture across the catchments to maximise Commercial Banking growth, retention and profitability targets for the Bank.


Key Responsibilities/Accountabilities


Client strategic plan development and execution
Leads the execution of Commercial Banking strategy plans with regards to ecosystems (in partnership with the segment heads) and drives the operationalisation and implementation of ecosystems.
Researches and analyses the local market to understand key business drivers, influencers and competitor activity in order to use as input into ecosystem operational plans.
Identifies strengths and weaknesses in the Commercial Banking segment to ensure that suitable tactics are implemented to address concerns and maximise strengths through ecosystems.
Manages opportunities by ensuring that adequate “joint ventures”, synergies and relationships are built with CIB, Wealth, Segment heads in PBB to create efficiencies in Commercial Banking.
Works with the MI team to develop, implement and manage measurement systems to ensure an efficient and accurate MIS structure that enables insights for developing ecosystem strategies and plans.
Tracks the achievement of sector financial targets through ecosystems and reports on indicators such as, revenue, ROEs and shares a monthly report with the segment heads.
Gives direction to the catchment teams regarding financial budgets and forecasts in line with strategic objectives, business and operational risk, socio-political and economic market forces.
Drives ecosystems sales targets by tracking, measuring and managing performance.
Develops and implements sales and marketing best practices in support of the customer value proposition and customer expectations.
Co-ordinates sales calls for identified ecosystem opportunities in the CIB / Commercial Banking and Retail Banking and Wealth space to generate sales leads for the wider network.
Provides adequate support for the successful acquisition of generated sales leads to deepen the ecosystem score for CIB and Commercial Banking clients and the Wealth Group.
Manages the operational risk for ecosystems within the regulatory and compliance framework of the Bank.

Development of a strategic growth and execution plan
Develops an ecosystem operational plan in alignment with CVPs in various segments (i.e. Commercial Banking, Retail Banking, CIB and Wealth) for execution through the Commercial Banking segment.
Defines, articulates, tracks and reports on success measures for the Commercial Banking ecosystem strategy and presents at relevant management forums.
Drives and manages the relevant ecosystems forums and provides input into portfolio reports on excess management, revenue and net profit growth relevant to ecosystems on a monthly basis.
Works with the MI team to develop measures specific to tracking ecosystems activities and penetration and conducts research in order to provide inputs and insights into ecosystem strategy and execution plans.

Customer experience
Acts as the custodian for optimal ecosystem service delivery within the catchment and facilitates the administration and analysis of the client service surveys, as well as the implementation of focused action plans needed to address the gaps identified in ecosystems across various segments.
Supports the Commercial Banking team to resolve escalated customer complaints as it relates to ecosystems.
Monitors and manages (in collaboration with key business partners) SLAs (service level agreements), standards and turnaround times for ecosystems in line with customer value proposition and retention requirements.
Performs a proactive champion role within the catchment, with relevant stakeholders, to ensure that the customer experience levels are maintained (e.g. facilitating resolution of ecosystem queries and /challenges).
Liaises with relevant stakeholders to analyse, identify and address performance challenges and service gaps.

Risk management and compliance
Collaborates with internal stakeholders to ensure that the catchment is compliant to all applicable regulatory requirements
Facilitates a working partnership between Credit, the business units and Branches to stimulate business growth without compromising risk and the quality of lending.
Conducts regular discussions with Credit to ensure process efficiency and quick turnaround for ecosystems clients.

Increased ecosystems sales
Ecosystem MI measures developed
Feedback from ecosystem forums
Successful implementation of the ecosystems strategy by line manager and relevant stakeholders


Preferred Qualification and Experience


Business Commerce Degree
Finance and Accounting Degree

5-7 Years General banking and relationship management experience. Experience within Commercial Banking, Value Chain or Transaction Banking within the commercial business.


Knowledge/Technical Skills/Expertise


Developing Practical Approaches
Developing Relationships
Making Decisions
Leading People
Empowering Individuals
Team Working
Embracing Change
Resolving Conflict


PLEASE NOTE: All our recruitment and selection processes comply with applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraudline on +27 800222050 or forward to [email protected]