Qualifications and Experience:
Have a minimum of 5 years’ experience as a Shop Manager within the Retail Environment
Have a Degree in Management/ Business Management or Equivalent
Must be Computer Literate in MS Office
Must be IMMEDIATELY available
Key Performance Areas:
Plan annual and interim labor requirements according to specific volumes and retail requirements.
Ensure all staff and support people are well-versed in local hygiene requirements and explain to them the importance of why and how quality standards are to be assured
Equip staff with the required tests and equipment to assure product standards are upheld.
Ensure staff is well versed in the requirements relating to stock rotation and shelf displays.
Identify staff development needs and develop them accordingly
Evaluate staff performance and provide feedback and coaching as required
Establish and maintain good relationships with customers so that they feel they receive good value at all times