Location: Mouille Point, Cape Town
Salary: R20k – R25k per month
About the Role:
Reporting to the Group Financial Manager and Operations Manager, the Payments Manager will manage the payments function. You will be responsible to ensure timely and accurate processing of payments as well as to successfully drive the primary activities required to implement and transition the business to the target payment model, including identifying, defining and implementing payment initiatives.
Relevant Tertiary degree
Minimum 15 years’ experience in payments
Experienced in implementing payments solutions: Payment Platforms, Payment Service
Hub, Acquiring, Processing, Clearing and Settlement
Proven experience in providing excellent customer service
Interpersonal and communication skills
Effective & successful Complaint Handling
Analytical and Problem Solving
Accuracy with strong numerical ability and attention to detail
Time Management & Prioritisation
The Payments manager is accountable to the Group Financial Manager for the efficient and
effective service delivery of payments processing.
Ensure management of direct debits, from set up to matching payments against invoices.
Ensure supplier accounts are regularly reconciled and accurate, in particular at month and
Ensure payments and receipts for operational and client transactions are processed timely,
accurately within daily cut off times and deadlines
Ensure any reconciliation items are investigated and cleared in a timely manner.
Investigate and clear queries in a timely manner, provide update and escalations of queries
internally and externally, keeping stakeholders informed of any issues or difficulties
Proactively research new payment methods and solutions with a view of achieving more
streamlined process and/or improved customer experience
Identify exceptions to processes, such as failure to perform payment instructions and
Act as the process owner of customer journeys for payment activities; actively take part in
improving customer experience.
Identify and implement straight-through processing solutions.
Actively seek ways of improving process efficiency, implementing industry best practice and
identifying cost saving initiatives.
Play an active role in cross team and company-wide project in order to support the short term and longer-term business strategy.
Review and enhance existing processes and procedures to meet changes in legislation and
regulations, complimentary and continuous improvement in efficiency
Introduce & maintain service standards.