Payments Manager

  • Full Time
  • Mouille Point, Atlantic Seaboard


Payments Manager

Location: Mouille Point, Cape Town

Salary: R20k – R25k per month

About the Role:

Reporting to the Group Financial Manager and Operations Manager, the Payments Manager will manage the payments function. You will be responsible to ensure timely and accurate processing of payments as well as to successfully drive the primary activities required to implement and transition the business to the target payment model, including identifying, defining and implementing payment initiatives.


Relevant Tertiary degree

Minimum 15 years’ experience in payments

Experienced in implementing payments solutions: Payment Platforms, Payment Service

Hub, Acquiring, Processing, Clearing and Settlement

Proven experience in providing excellent customer service

Interpersonal and communication skills

Effective & successful Complaint Handling

Analytical and Problem Solving

Accuracy with strong numerical ability and attention to detail

Time Management & Prioritisation


The Payments manager is accountable to the Group Financial Manager for the efficient and

effective service delivery of payments processing.

Ensure management of direct debits, from set up to matching payments against invoices.

Ensure supplier accounts are regularly reconciled and accurate, in particular at month and

year end.

Ensure payments and receipts for operational and client transactions are processed timely,

accurately within daily cut off times and deadlines

Ensure any reconciliation items are investigated and cleared in a timely manner.

Investigate and clear queries in a timely manner, provide update and escalations of queries

internally and externally, keeping stakeholders informed of any issues or difficulties

Proactively research new payment methods and solutions with a view of achieving more

streamlined process and/or improved customer experience

Identify exceptions to processes, such as failure to perform payment instructions and


Act as the process owner of customer journeys for payment activities; actively take part in

improving customer experience.

Identify and implement straight-through processing solutions.

Actively seek ways of improving process efficiency, implementing industry best practice and

identifying cost saving initiatives.

Play an active role in cross team and company-wide project in order to support the short term and longer-term business strategy.

Review and enhance existing processes and procedures to meet changes in legislation and

regulations, complimentary and continuous improvement in efficiency

Introduce & maintain service standards.