Outbound Sales Call Center Agent

  • Full Time
  • City of Johannesburg, Gauteng , South Africa

Affiliation General Corporate

  • Description

  • Job Description
    Role Purpose

    Working within our customer service department you will be responsible to support our customers, develop the Customer Loyalty and enhance their experience via our omni multi-channels, including inbound & outbound calls and electronic communications.

    It is your goal to maximize the customer relationship, gain sales value and share of wallet from every customer by actively seeking out sales opportunities.

    To undertake business administration tasks including efficiently process all customer presales / aftersales queries and orders. Effectively manage the customer relationship, consistently providing excellent customer service and assisting in achieving the departmental goals.

    You will be identifying customer’s needs through effective communication and passionate customer service thereby increasing company sales and growing shareholder value.

    Responsibilities:

    Maintain a flexible skill set ensuring the ability to support all areas of customer service.
    Delivers a seamless and personalised service that exceeds the customers expectation whilst supporting the delivery of sales and profit growth.
    Record and process orders and inquiries received via all touch points and ensure a correct understanding of the reason for the contact
    Provide efficient and effective service to customers, ensuring all internal KPI’s are monitored and met. and that the question of the customer is answered or expectations managed.
    Take full ownership and accountability for our customers, to ensure that their enquiry is fully completed or if appropriate escalated on to the relevant department.
    Support in your role the overall contact strategy as just one contact point to allow an aligned customer journey through all channels and touchpoints
    Proactively identify sales opportunities increasing our business revenue.
    Work with your given KPI’s to achieve targets and objectives set.
    Develop and update customer data on all required systems.
    Champions continuous improvement to drive efficiency and productivity through recognising areas of potential improvements to enable a more efficient way of working.
    Correctly and systematically use all our systems / tools and support provided by the organization (Inventory, brochure, catalogues, websites, etc.) according to the situations encountered in order to advise and service our customers.
    Support and guide the customer through our online offering, encouraging self service where appropriate.
    Experience Required

    Minimum of 2+ years solid sales experience in a call center environment

    Customer service experience

    Job-Related Knowledge, Competencies & Skills Required

    Credit / Criminal Clear

    High proficiency in verbal & written English

    Sound interpersonal skills

    Proficiency in the following Microsoft packages (Word, Excel & Outlook)

    Exceptional administrative skills with sound planning, organizing and time management skills, with sound follow-through after contact with customers

    High attention to detail and accuracy

    Target driven

    The ability to:

    Prioritise and manage work flow

    Analyse, validate and interpret information

    Resolve conflict situations amicably

    Findd effective solutions for customers (i.e. businesses)

    Effective problem solving and decision-making skills

    Multi-task and cope with high work volumes

    Team player and be able to work in an open-plan environment

    Work under pressure to meet performance KPIs and client service level agreements

    Effective negotiation and persuasion skills

    Effectively share knowledge and expertise with customers and staff

    Be agile and able to adapt to change in a fast-paced environment

    Qualifications
    Qualifications and Experience Required

    Essential:

    Matric/Grade 12

  • Number of vacancies: 50
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: No
  • Availability for change of residence: No