Merit Field Assessor (Bloemfontein)

  • Full Time
  • Johannesburg, Gauteng, South Africa

Sanlam Group

Merit Field Assessor (Bloemfontein)

Apply now »

Date: 09-Sep-2020


Johannesburg, Gauteng, South Africa

Sanlam Group

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 

What will you do?


Santam’s Merit Claims department have a position available for Motor Merit Field Assessor in Bloemfontein, Free State

The Merit Field Investigator will ensure that all flagged and segmented claims are comprehensively investigated to achieve conclusive results. The successful incumbent will maintain credibility by ensuring that all investigations are conducted in accordance with the Santam Claims Policy and Philosophy and Standard Operating Procedures and appropriate forensic investigation practices.

What will make you successful in this role?

•    Handling of disputes that could arise between Motor merit field and intermediaries and / or claimants.
•    Investigate and collate information on flagged claims.
•    Conduct a field investigation on the claim.
•    Review the claims documents and photos to validate the claim.
•    Handle claim queries within the agreed service levels.
•    Handle customers effectively and fairly in line with TCF.
•    Finalisation of completed investigations within the agreed turnaround times.
•    Regular liaison with management and staff at all levels of the company regarding high risk claims escalated/ flagged.
•    Consultation with clients, Third parties, Business and Business Partners on a continuous basis regarding fraud and irregularities.
•    Regular liaison with counterparts at other insurers.
•    Regular liaison with Santam Forensic Services.
•    Maintaining relationships with external resources as part collaboration, source of information and investigation purposes.

Qualifications and Experience

•    Matric/ Grade 12
•    Tertiary National Diploma or University Degree would be advantageous
•    Short Term Motor Insurance experience 3 years or more
•    2-3 years’ claims experience 
•    Understanding of how to handle Motor Claims 
•    Previous experience in the investigation of motor claims
•    Strong analytical abilities and evaluate trends objectively

Knowledge and Skills

•    Investigative skills 
•    Administrative and Merit examination
•    Excellent customer service skills and proven experience
•    Basic Investigation of Claims 
•    Insurance knowledge Motor and Quality management
•    An inquisitive mind and good questioning skills

Core Competencies
Cultivates innovation – Contributing independently
Customer focus – Contributing independently
Drives results – Contributing independently
Collaborates – Contributing independently
Being resilient – Contributing independently
Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group’s Employment Equity plan and targets will be considered as part of the selection process.

Leave us your email address and we'll send you all of the new jobs and details