JD Group: Contact Center Consultant

JD Group

We are looking for vibrant Call Center Consultants with a matric and a 2- 3 years experience within a contact center environment.

Duties & Responsibilities

Skills:

  • Telephone etiquette
  • Collections acumen
  • Negotiation skills
  • Written and verbal communication skills
  • Product knowledge
  • Conflict management
  • Voice tone management Listening skills
  • Written and verbal communication skills
  • Conflict management
  • Query handling
  • High Emotional Intelligence
  • Business numerical skills
  • Business language competent (written and verbal) Numeric reasoning
  • Basic Microsoft Excel and word
  • Attention to detail
  • Prioritization
  • Understanding instructions
  • Typing Speed of 35 – 40 words per minute.

Desired Experience & Qualification

Matric with 2- 3  years’ experience within a contact centre environment

 

Job Purpose:

 

Interact with customer in a compliant and customer centric manner in order to secure a Promise to Pay in order to achieve collections and arrear targets

 

Key Dials:

  1. Engage with customers to obtain relevant information
  2. Deal with customers in a customer centric manner
  3. Effective self-management and team work


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