IT Client Services Manager (Account Manager)

  • Full Time
  • JHB - Northern Suburbs, South Africa

Be Different Recruitment

Description

A consulting company based in Bryanston, Sandton,is currently looking for IT Client Services Manager (Account Manager) to act as the liaison between an organisation and its clients and be responsible for the day-to-day management of client accounts.

Duties & Responsibilities

In order to be considered the following is required:

  • BComm qualification is not required, but it, or a similar qualification, or significant progress towards such qualification will be an advantage
  • Practical and demonstrable experience in the Systems Development Life Cycle and associated Project Management processes.  A related qualification is an advantage
  • Practical experience in client service management. A related qualification will be an advantage
  • At least 3 to 5 years’ experience in the group life and risk industry would be an advantage.  A related qualification and an understanding of the group life insurance and funeral business and related products, processes and systems will be an advantage
  • Client Relationship management
  • Insurance Knowledge, Business and Systems Knowledge and Experience
  • Understanding of the technical aspects of the SDLC

Responsibilities:

  • Work with clients, internal IT, operational business areas and service providers according to the required processes and system solutions
  • First line system and business processes support to clients
  • Manage and participate in operational prioritisation meetings and reporting
  • Manage all client project scope changes with assistance from Program Manager
  • Direct support to developers to clarify client requirements with assistance from Business Analyst
  • Manage and participate in tasks through each of the key areas of the SDLC, including classification, prioritisation, business requirements, design, testing, user training and deployments
  • System and system environment administration, release management and configuration
  • General System, Process and Client Communication
  • Identify and implement opportunities to improve service quality, accuracy, compliance and productivity
  • Develop skills to enhance personal effectiveness and efficiency
  • Must have experience in Business Analysis, Project management and Software Development

Information displayed above not limited to advertisement. Please contact for further information.