iStore: Business Technicians (Graduate)

Apple

Reference Number
CG-695
Description

Provide customers with a professional and quality l level of IT support. The iStore Business Technician is responsible for the provision of a single point of contact for iStore business Clients to log problems and request in a professional, service orientated manner maintaining the highest level of customer satisfaction by seeking first call resolution thereby ensuring that the Contact Centre meets the required Standards and Measures

Requirements

Qualification:

  • IT qualification
  • Certified Apple technician (Advantageous)
  • Maintain the highest-level proficiency in Apple technical environment
  • Acquire sufficient product knowledge of 3rd party products – ongoing through web research

Experience:

  • 1 year + sales or call center experience (Preferably)

Responsibilities:

  • First line support, including but not limited too;
  • Warranty repairs
  • Data transfer
  • Troubleshooting
  • Third party products connections and configuration, including MDM solutions and other security related solutions
  • Additional Cyber related solutions
  • Be available to provide support, assistance and resolution in line with iStore trading hours.
  • Adherence to Contact Centre Policy regarding telephone ready time.
  • Achievement of Targets
  • Adherence to Contact Centre processes and procedures.
  • Handle complaints, answer queries and provide support and general information.
  • Handle complaints, answer queries and provide support and general information.
  • Be fully conversant with the Core Group’s Client Care and Client Satisfaction policies and Service Level undertakings.
  • Display a passion for Client service, Client satisfaction and commitment to meeting and exceeding Client expectations.

Personal Attributes: 

The ideal candidate should exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution etc.

Work Level
Student/Graduate
Job Type
Contract
Salary
Market Related
Duration
Short Term
EE Position
No
Location
Sandton


Leave us your email address and we'll send you all of the new jobs and details