iStore: Business Technicians (Graduate)


Reference Number

Provide customers with a professional and quality l level of IT support. The iStore Business Technician is responsible for the provision of a single point of contact for iStore business Clients to log problems and request in a professional, service orientated manner maintaining the highest level of customer satisfaction by seeking first call resolution thereby ensuring that the Contact Centre meets the required Standards and Measures



  • IT qualification
  • Certified Apple technician (Advantageous)
  • Maintain the highest-level proficiency in Apple technical environment
  • Acquire sufficient product knowledge of 3rd party products – ongoing through web research


  • 1 year + sales or call center experience (Preferably)


  • First line support, including but not limited too;
  • Warranty repairs
  • Data transfer
  • Troubleshooting
  • Third party products connections and configuration, including MDM solutions and other security related solutions
  • Additional Cyber related solutions
  • Be available to provide support, assistance and resolution in line with iStore trading hours.
  • Adherence to Contact Centre Policy regarding telephone ready time.
  • Achievement of Targets
  • Adherence to Contact Centre processes and procedures.
  • Handle complaints, answer queries and provide support and general information.
  • Handle complaints, answer queries and provide support and general information.
  • Be fully conversant with the Core Group’s Client Care and Client Satisfaction policies and Service Level undertakings.
  • Display a passion for Client service, Client satisfaction and commitment to meeting and exceeding Client expectations.

Personal Attributes: 

The ideal candidate should exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution etc.

Work Level
Job Type
Market Related
Short Term
EE Position

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