Inbound And Outbound Call Centre Consultants

Affiliation General Corperate

  • Description

  • Answer incoming calls and respond to customer’s emails
    Management and resolve customer complaints
    Sell products and place customer orders in the computer system
    Identify and escalate issues to supervisors
    Provide product and service information to customers
    Research required information using available resources
    Research, identify, and resolve customer complaints using applicable software
    Process orders, forms, and application
    Route calls to appropriate resources
    Document all call information according to standard operating procedures
    Recognize, document, and alert the management team of trends in customer calls
    Follow up customer calls where necessary
    Upsell products and services
    Complete call logs and reports
    Other duties as assigned.

  • Number of vacancies: 50
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Availability for travel: No
  • Availability for change of residence: No

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