Head of Technical Services – Paint & Waterproofing – Cape Town

  • Full Time
  • Other, Cape Town, South Africa

Govnet Recruits

This Head of Technical Services will be reporting to the Sales Director and works closely with the Sales & Marketing and Research & Development departments

DUTIES & RESPONSIBILITIES

To support and guide the company in a complex environment by providing the necessary technical back up and service to customers, internal sales staff and industry stakeholders

Verifying and approving all outgoing specifications
Conduct on-site quality assurance for guarantee and quality purposes

Verifying 3rd party quality assurance reports for quality and guarantee purposes

Handling and feedback of technical and customer related complaints. On site and internal

Guide and verify the on-site tender and adjudication process of sales personnel

Management, issuing and handling the trade and online retail guarantee process

Writing training programs, conduct training. On site and internal training program for clients and internal sales staff

Development of an approved applicators training program

Managing the quality aspects of all written communication on packaging and technical datasheets

Position may require assistance with product verification and application, following new product development or improvement by Research & Development

Maintain good professional relationships with all industry stakeholders whilst managing complex industry politics

Support and work within the framework of all ISO processes and procedures
Conduct site visits, quality control and compile related technical reports
Provide colour guidance and technical advice to customers from time-to-time

REQUIREMENTS

Matric

A minimum of 15 years practical experience relevant to the paint and building industry

Western Cape sales experience gained within the building trade and/or body corporate and/or commercial property environment will be required for candidates that don’t come from a strong technical back ground

Exposure to the sales process of paint within the trade and retail sector will be required

Must be fully bilingual (English & Afrikaans)

REQUIRED COMPETENCIES

Must have a strong technical knowledge of industry practices and terminology

Must have a passion for the technical aspects of the construction and paint related industry whilst having a basic understanding of and interest in the chemical make-up of paint

Within a short period of time be competent with the use of all quality assurance instrumentation related to on site testing

Must quickly develop the skills to gather on site technical information with regards to the aspects of paint failure and the application process

Must be fully competent in written communication skills to compile professional technical site reports

Must have the leadership skills and verbal communication skills to handle conflict and stressful situations when dealing with customer complaints

Need to have the emotional intelligence to adapt and deal with different personality types and resolve conflict

The person must have the organizational, leadership, verbal and written skills whilst quickly developing the technical skills to compile and present technical training modules

Must have a basic understanding of the technical aspects around colour to provide guidance and support

The person must be service driven and complement our growing sales team
Must be a team player and willing to work together with colleagues and support staff

Honesty, integrity and punctuality is crucial for success
Computer literacy and proper working knowledge of MS Office computer packages

Must be competent with the mathematical skills required within the industry
Hands-on approach to problem solving
Must be willing to work overtime when needed

REMUNERATION

Basic Salary (Based on Knowledge & Experience)
Car & Cell Phone Allowance, Petrol Contribution, Provident Fund & Guaranteed 13th Cheque

Should you meet the above requirements, we urge you to please apply by forwarding your CV along with any supporting documents to [email protected]

Contact will only be made with shortlisted candidates. Should you not hear from us within two weeks, please consider your application unsuccessful

Kindly visit our Website and Register your CV with us. You will be able to view available vacancies, apply online and receive job alerts

http://www.glasshouserecruiting.co.za/

Consultant Name: Lynne Edwards



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