Government Printing Works
POST 21/97 : IT TECHNICIAN REF NO: (GPW20/22) (X2 POSTS)
SALARY : R257 508 per annum (Level 07)
CENTRE : Pretoria
REQUIREMENTS : Relevant Degree/National Diploma in Information Technology/Computer
Science/ Information Systems or equivalent NQF level 6 qualification or Grade
12 plus CompTIA A+, N+, or any relevant Systems Support Certification and
2-3 years’ ICT end user support experience and understating of Service Desk
environment is required. Valid Code B driver’s license.
DUTIES : Respond/resolve end user requests/problems in a prompt/professional
manner. Inform end user of actions required to resolve problem. Follow-up
complaints of requests not resolved. Assists with the deployment of end user
peripherals as well as workstation. Complete special projects as assigned or
assists other team members in the completion of projects or support issues as
necessary. Manage all open issues and requests. Support and maintain end
user problems, troubleshooting and handle multiple priorities simultaneous.
Prioritize, identify, research, and resolve technical problems. Troubleshoot
functional and technical incidents occurring within GPW technical environment.
Excellent working knowledge of computerized production systems. Evaluate
and resolve all end user peripherals issues related to hardware and software
issues. Escalate warranty repairs for peripherals to appropriated vendor call
centres. Assists in network connectivity to all GPW offices and remote offices.
Provide support to users on technical related issues peripheral support for
computers (Desk & Laptops) printers, scanners, IP phones, etc. Provide
support for multifunction and high-volume printers (print, fax, scan). Apple
Macintosh support. Provide basic troubleshooting of corporate networks such
as but not limited to local area network (LAN), wide area network (WAN),
metropolitan area network (MAN), 3G & WiFi. Follow up on priority calls.
Update and maintenance of knowledge base and Technical documents.
Monitoring of calls to maintain effective service support. Plan and perform
appropriate procedures, documentation, inventory assessment, and other
procedures related to ICT.
ENQUIRIES : Mr. G Mahlangeni Tel No: (012) 748-6091