Drake Personnel (SA) Pty Ltd: Branch Manager

  • Full Time
  • East London, Eastern Cape, South Africa

Drake Personnel (SA) Pty Ltd

Drake International

Duties & Responsibilities

Our Client who is a market leader in information management, records management solutions, Filing Systems and Services, data protection, paper management as well as storage solutions requires a Branch Manager for their East London Branch.



  • Degree or Diploma in Sales / Logistics / Warehousing Management /Supply Chain / Operations Management
  • 5 years sales experience in a services industry with a proven sales track record, with 2 years of management experience managing a small team
  • Must have own transport and valid drivers licence

Sales Management

  • Actively markets and sells products and services in the region to achieve agreed sales targets.
  • Acts as primary contact between clients and Metrofile for purposes of:
    • negotiating prices within the parameters of the Authority Framework
    • providing customised solutions
    • problem/issue resolution
  • Engages with clients on a regular basis to maintain sound relationships.
  • Manages client concerns relating to service delivery and ensures resolution thereof.
  • Stays abreast of and informs the General Manager of changing market and competitor trends.
  • Reports sales statistics to the General Manager on a weekly basis.
  • Maintains a current and updated database on all clients in own portfolio.
  • Keeps informed of legislative requirements pertaining to document retention.
  • Provides customised solutions through an in-depth understanding of specific client needs relating to document classification and retention to ensure fast and effective retrieval.
  • Prepares and presents business proposals to existing and potential clients as required.


Operational Management

  • Ensures operational throughput as per SLA agreement for all clients and services.
  • Reviews and evaluates operational workflows and procedures to customise and improve job processes on a continuous basis.
  • Ensures optimisation of resources with respect to current workloads.
  • Ensures maintenance and optimal usage of fleet vehicles, and recommends additions or replacement of vehicles.
  • Monitors and ensures that all vehicles conform to corporate identity guidelines.
  • Ensures fast and effective retrieval of documents for delivery to clients as required.
  • Ensures accurate and timeous location of files and boxes.
  • Manages and ensures fast and effective collection and delivery of clients’ documents and records.
  • Ensures strict adherence to the corporate dress code.
  • Monitors and ensures the maintenance and servicing of all facilities.
  • Ensures the physical security of facilities, i.e. alarm system, electric fencing, fire detection system, etcetera.
  • Manages and ensures adequate control of stock, i.e. accurate and timeous despatch and receiving.
  • Ensures effective servicing of clients both on and off site.
  • Ensures that client requests are dealt with quickly and effectively in line with service expectations, and that all client queries are resolved satisfactorily.
  • Reports on operational productivity to the General Manager on a daily, weekly and monthly basis, i.e. box receipts, requests, vehicle utilisation, lines captured, and images processed.
  • Refers Capex submissions to the General Manager.
  • Reports capacity utilisation of operational resources and facilities to the General Manager on a monthly basis.
  • Ensures that all retention centres and pre-staging areas comply with the OSH Act and housekeeping guidelines.


People Management

  • Ensures that staff are trained, skilled and that their expertise is optimally applied.
  • Ensures that the working environment contributes to improve staff morale and increased productivity.
  • Implements staff policies and disciplinary processes appropriately.
  • Recruits appropriate staff with the required skills to fill vacancies.


Cost Management

  • Provides input into the compilation of the regional budget.
  • Optimises resources to control and minimise costs.



  • Has overall responsibility for a staff complement of 1-30.

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