Department of Employment and Labour: Deputy Director-Contact Centre

Department of Employment and Labour

POST 21/40 : DEPUTY DIRECTOR: CONTACT CENTRE REF NO: HR 5/1/2/3/31
SALARY : R733 257 – R863 748 per annum (All Inclusive)
CENTRE : Compensation Fund, Pretoria
REQUIREMENTS : Three-year qualification in Business/Public Administration/Customer
Communication/Public Management/Contact Centre Management. 5 years’
functional experience of which 2 years at management level in Customer Care
Environment. Knowledge: Compensation Fund Policies, Procedures and,
Processes. Risk Management and Corporate Governance. COIDA. Customer
Service (Batho Pele Principles). Relevant Stakeholders Legislative
requirements: Public Service Regulations. PFMA. National Treasury
Regulations. Promotion of Access to Information Act. Basic Conditions of
Employment Act Skills: Technical Proficiency. Analytical. Decision Making.
Communication (verbal and written). Customer Focus and Responsiveness.
People Management and Performance Management. Team Leadership.
External Environmental Awareness. Change Management. Service Delivery
Innovation (SDI). Planning and organising. Negotiation Skills. Project
Management.
DUTIES : Develop and monitor the Contact Centre, strategies, guidelines and plans.
Design and apply effective problem solving processes and procedures.
Manage relationship between internal and external stakeholders. Management
of resources in the sub directorate.
ENQUIRIES: Mr AJ Modiba Tel No: (012) 406 5608

NOTE : Coloureds, Indians Whites and Persons with disabilities are encouraged to
apply