Death Claims Telephone Specialist (PG6/7): Sanlam Retail Affluent: Business Shared Services

  • Full Time
  • Bellville, Western Cape, South Africa

Sanlam Group

Death Claims Telephone Specialist (PG6/7): Sanlam Retail Affluent: Business Shared Services

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Date: 21-Oct-2020


Bellville, Western Cape, South Africa

Sanlam Group

Who are we?


Sanlam Retail Affluent cluster is responsible for Sanlam’s retail business in South Africa. SPF provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) with a comprehensive range of appropriate and competitive financial solutions. These include traditional life insurance risk and savings products, investment, retirement, health and fiduciary services. Designed to facilitate long-term wealth creation, protection and niche financing, these solutions are engineered around client needs.

What will you do?


  • Communicate accurately and efficiently to clients regarding death claims process
  • Handle and solve client enquiries efficiently

o Capturing accurate and clear summary of client request.
o Promote a positive relationship with internal and external clients.

What will make you successful in this role?




  • Grade 12
  • Three year relevant Diploma/Degree will be advantageous


Experience / Knowledge:


  • Knowledge of Death Claims process
  • Knowledge of Sanlam systems and transactions 
  • Call Centre experience will be an advantage




  • Communication skills (English and Afrikaans)
  • Building and maintaining relationships
  • Building customer loyalty
  • Problem solving
  • Concern for accuracy
  • Information gathering
  • Team success


Closing date: 31st October 2020


Core Competencies
Cultivates innovation – Contributing independently
Customer focus – Contributing independently
Drives results – Contributing independently
Collaborates – Contributing independently
Being resilient – Contributing independently
Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

Sanlam Retail Affluent is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Sanlam Retail Affluent’s Employment Equity plan and targets will be considered as part of the selection process.

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