https://za.jobs-vacancies.net/wp-content/uploads/2019/06/Jobs-VacanciesNet-300x157.png 0 0 Gover https://za.jobs-vacancies.net/wp-content/uploads/2019/06/Jobs-VacanciesNet-300x157.png Gover2020-10-12 20:05:182020-10-12 20:05:18CUSTOMER SERVICE REPRESENTATIVE Jobs
Currently we are searching for a Customer service Representative for Durban, South Africa.
Responsibilities of this Post:
- Resolve product or service problems by clarifying the customer’s complaint.
- Manage large amounts of incoming and outbound calls.
- Determining the cause of the problem;
- Selecting and explaining the best solution to solve the problem;
- Expediting correction or adjustment.
- Phone customers daily once job or remote fault is completed.
- Following up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Process customer accounts and file documents.
- Keep records of customer interactions,
Requirements of this Post:
- Minimum of two years customer service representative experience
- Customer Service certificate (desirable).
- Computer literacy/Microsoft Office.
- Track record of over-achieving quota.
- Familiar with CRM systems and practices.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize and manage time effectively.