Core Group: E-Commerce Admin Clerk

Core Group

E-Commerce Admin Clerk

Description

Ensure efficient and effective completion of all administration pertaining to the online store.

Profile

Educational: 

  • Matric
  • Tertiary qualification (preferable)

Experience: 

  • 2 years+ Admin experience

Key Responsibilities:

  • Admin and operational task related to customer orders, payment, deliveries, returns and refunds.
  • Liaise between finance, warehouse, couriers to ensure that SLAs are met related to customer orders.
  • Liaise between customer contact team and admin functions with e-commerce business
  • Support E-Commerce admin and operations lead
  • General administration, filing and record keeping
  • Ad hoc tasks and projects

Key Competencies:

  • Communication – The ability to express one self clearly and effectively to customers and within the company.
  • Serviced focus – Respond to customers needs by doing it right the first time
  • Disciplined Approach– Punctual, Strong Attendance Record , Getting back to Customers and returning calls.
  • Efficiency – Meet and Exceed all that is required of you in your job function and preform job at high standard.

This role would also be suitable for individuals with a work from set up or those who are able to work from home. 



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