Communicate Recruitment: Claims Manager

Communicate Recruitment

Claims Manager


Reference: CPM044313-MLN-1

A well renowned entity in the financial services industry is currently looking for a Claims join their dynamic team.



  • Minimum of 10 years supervisory experience within the Insurance industry
  • FAIS Regulatory Examination (RE1)
  • Bachelor’s degree in Administration/Insurance/Health or equivalent OR Medical degree preferably within Occupational Health
  • COIDA in Practice or Insurance Qualification an advantage
  • Computer literacy: Advanced MS Word, Excel and Outlook
  • Good presentation skills and ability to interact with management

Duties in the role:

  • Manage claims and administration costs.
  • Proactively manage individual claims from notification to closure.
  • Proactively supervise the proper adjudication of claims.
  • Handle complex and fraudulent claims.
  • Ensure that all payments are correct and in accordance with company and legislative requirements.
  • Feedback claims trends and developments and their potential impact on claims costs.
  • Monitor the medical Management of claims aligned to treatment protocols and COIDA limits and work with the Clinical team to generate Authorization of treatment plans and devices.
  • Management of Cost associated to the authorization and claims Estimates.
  • Ensure that claims are Reviewed and recommendation for TTD Payment, Lump Sum payment or Pension are made.
  • Increase first phase Straight Through Processing of claims and ensure that more than 55% of claims are processed through this system.
  • Participate, provide input and implement “Treating Customers Fairly” within the Department.
  • Identify issues and claims trends in the portfolio, advice Senior Management with recommendation for appropriate and corrective action.
  • Handle client’s complaints and appeals.
  • Taking ownership of client relationships.
  • Build relationships with new and existing clients.
  • Continuous improvement of relationship with clients.
  • Handling and resolving client inquiries related to service delivery.
  • Ensure that customer satisfaction targets are cascaded to all customer facing roles and assessed on a monthly basis.
  • Setting staff performance targets and expectations, ensuring that the targets and expectations are achieved through regular monitoring and management.
  • Ensuring that Claims staff operate within approved claims authority limits.
  • Identify training requirements for staff, through effective staff management and assist them in meeting their training requirements.
  • Develop automated performance and individual performance dashboards
  • Identify key risks indicators and establish mitigating controls.
  • To ensure that expenditure is incurred within the limits of the sanctioned budget.
  • To assist in identifying and recruiting new staff members.
  • Ensure optimal liaison with stakeholders including but not limited to employers, employees and healthcare providers.
  • Management of and participation in Strategic or Operational Projects identified by the Company, within a reasonable time frame and budget.
  • Enhance Business processes, workflows and document system enhancements.
  • Reviewing trends, variances and making changes to improve performance.
  • Ensuring that systems are used effectively to improve accuracy and minimize errors
  • Handling complex complaints or difficult customers.
  • Able to apply sound financial principles and processes to the business and ensure profitability, compliance and continued growth.
  • Use appropriate templates and channels to report progress on a weekly and monthly basis.
  • Adhere to deadlines and timeously submit various periodical reports to Claims Management and internal committees
  • Ensure accuracy and high quality of reports submitted to Claims Management and internal committees




If you meet the above requirements and would like more information, Contact us immediately.


Please apply directly, by clicking on the apply button or visit [URL Disabled] for more exciting finance opportunities.


If you have not had any response from us in two weeks, Please consider your application unsuccessful. Your profile will be kept on our data base for any other suitable positions.


For more information, contact:


Communicate Midrand: 087 351 3909


Recruitment consultant: Maxine-Lee Naidoo

Email: [Email Disabled]

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