Claims Information Support Analyst

  • Full Time
  • Johannesburg, Gauteng, South Africa

Sanlam Group

Claims Information Support Analyst

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Date: 30-Oct-2020


Johannesburg, Gauteng, South Africa

Sanlam Group

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 

What will you do?

This career opportunity is available at Santam Claims Business Support Department for the Junior Support Information Analyst, who maybe in based in Western Cape or Gauteng.

The successful candidate will function as a client’s advisor and foremost BI developer of visual analytics and master of visualization and information reporting design. To connect to various data sets and create actionable visualizations for end users to rely on for their day-to-day business and Management decisions.  The technical and analytical expertise of this role will nurture customers to drive adoption.

•    Develop and deliver uniform Qlik and BI applications, leveraging industry best practices using all BI tools within Santam, including but not limited to Qlik-, Business Objects, Cognos, Programming languages 
•    Analysing customer requirements and develop proposals of information solutions.
•    Communicating via various platforms with customers assisting and guiding them through the design, development, implementation and deployment process of Qlik/BI applications.
•    Support Information Manager in ensuring that the information principles such as consistency and standardization are enforced in all Bi solutions
•    Training of information consumers
•    Link analytically obtained information from various sources to solve problems. 

What will make you successful in this role?

Business Information Planning: 
•    Assist Information Manager (IM) in Prioritization of BISS and Business to BITS Information projects
•    Assist IM in driving data quality improvement in the BISS domain
•    Assist IM in providing strategic information needs of the Business Units

Management reporting:
•    Support business with new Information requirement as well as support them with Information related incidents
•    Develop and deliver a consistent and uniform product or service to the Business Units

Liaison with external parties:
•    Responsible for ensuring the execution of corrective actions and on-going compliance specifications to the business

•    Providing onsite customer mentoring and professional services.
•    Pro-actively identify and communicate  efficient ways to perform analysis to the business
•    Involvement in engagement with stakeholders to understand their business challenges and advise on practical BI solutions 
•    Support Information Manager in ensuring that the information principles such as consistency and standardization are enforced in all BI solutions


•    Setting up and maintaining controls, create service-related forms and documentation
•    Maintaining Jira & Confluence governance documents and standards
•    Maintain service standards, reporting procedures, statutory compliance 

Data Strategy
•    Unified Qlik and Business Support SFTP sites
•    Access and maintenance of Information solutions
•    Alignment with BITS data strategy
•    Centralised reporting in Business Information Self Service by Drive self-service principles with the operational business

Qualification and Experience

•    Diploma in Information Systems/ Business Analysis
•    Qlik- ,Business Objects, Cognos certified
•    Certified in Programming Languages i.e SQL / Java etc
•    3- 5 years’ practical experience in creating BI solutions using Qlik-, BO, Cognos, SQL
•    Experience with NPrinting preferred
•    Experience in BI analysis, business analysis or related field 
•    Experience in understanding database structure and data extraction principle
•    Experience of other BI tools is preferred
•    Source code versioning/control systems, code branching and merging practices
•    BI systems thinking

Knowledge and Skills

•    A working knowledge of data visualisation tools (eg. Qlik, BO)
•    Strong programming skills ( SQL essential, Python and/or R highly desirable, Spark, Java )
•    High degree of self-management, displaying an organised and measured approach to the workload and the clients
•    Strong problem solving and analytical skills
•    Excellent interpersonal, networking and relationship management skills
•    Exceptional client service orientation 
•    Ability to work under pressure with appropriate prioritisation skills
•    Creativity and ability to innovate and find new solutions to new challenges
•    Results-orientated and deadline driven
•    Attention to detail
•    Ability to influence
•    Proficiency in MS Excel, MS Word and MS PowerPoint
•    Ability to articulate ideas clearly with exceptional organizational, presentation, and communication skills – both verbal and written.
•    Aptitude, interest, and self-motivation to continually learn new tools and techniques.

Core Competencies
Being resilient – Contributing independently
Collaborates – Contributing independently
Cultivates innovation – Contributing independently
Customer focus – Contributing independently
Drives results – Contributing independently
Balances stakeholders – Contributing independently
Communicates effectively – Contributing independently
Nimble learning – Contributing independently
Personal Attributes
Organisational savvy – Contributing independently
Manages complexity – Contributing independently
Plans and aligns – Contributing independently
Optimises work processes – Contributing independently
Situational adaptability – Contributing independently
Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group’s Employment Equity plan and targets will be considered as part of the selection process.

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