Chief Reaction Officer Alberton Hub

Fidelity Services Group

Daily checks
Investigate long reactions
Implement correction functions and minimise false alarm responses
Feedback to appropriate personnel
Investigate all queries received


Implement correction functions


Telephonic assistance with any problems or complaints


Give full feedback to clients where necessary


Keep staff turnover of Reaction Officers to the minimum


Moral of key personnel


Discipline of key personnel


Daily reports i.e. absenteeism, dockets


Completion and update of registers


Shift rosters


Disciplinary actions


Personnel files


Maintain, record and monitor budget requirements pertaining to the following:


Ø  Uniform

Ø  Training

Ø  Staff welfare

Ø  Salaries and Overtime

Ø  Vehicles


Have expert knowledge about all facets pertaining to your position


Attend all required meetings and training sessions


Keep your workstation/office neat and tidy at all times


Not abuse company telephone for private calls


Assisting with other ad-hoc tasks, analysis and projects as and when required

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