Call Centre Agents

  • Full Time
  • Sedibeng, Gauteng , South Africa

MULTI TECH OF ADVANCED TECHONOLOGY

  • Description

  • Qualifications and Experience:

    Matric
    Clear criminal and ITC record
    Computer Literacy – MS Office: Work, Excel, Outlook.
    Basic Life Support Qualification
    English and Afrikaans
    EE Candidates will receive preference
    Minimum 5 year working experience
    Within a Call Centre environment
    Administrative or structured environment with customer interaction.
    Computer literacy: Microsoft Word, Excel and Outlook
    Please email CV and copy of Matric certificate

    Skills and Abilities:

    Communication and Business Skills:

    Bilingual
    Excellent communication skills (written and verbal)
    Quality orientated
    Display a sense of urgency
    Diplomatic & patient
    Display initiative, maturity and a high degree of professionalism

    Interpersonal Skills:

    Team player
    Work independently

    Personal Attributes:

    Be honest, sincere and consistent. Work hard to peruse our goals together relentlessly
    Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment
    Ability to use standard office equipment

    Main Activities:

    To answer all incoming calls within SLA’s
    To capture all calls on relevant systems according to policies and procedures
    Manage all cases professionally and efficiently within the correct time frames
    To assist with all client queries and requests
    Clear Knowledge and understanding of policy wording, systems, processes and procedures

  • Number of vacancies: 50
  • Requirements

  • Minumun level of education: Grade 9 /N1
  • Availability for travel: No
  • Availability for change of residence: No


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