https://za.jobs-vacancies.net/wp-content/uploads/2019/06/Jobs-VacanciesNet-300x157.png 0 0 Gover https://za.jobs-vacancies.net/wp-content/uploads/2019/06/Jobs-VacanciesNet-300x157.png Gover2020-10-13 06:36:092020-10-13 06:36:09CALL CENTER AGENT Jobs
Currently we are searching for a Call center Agent for Durban, South Africa.
Responsibilities of this Post:
- Responsible to respond to a targeted amount of calls accurately within a specific time frame thereby meeting set service standards.
- Responsible for being first port of call for customers dealing with queries.
- Assist online customers with app related queries.
- Meet customer expectations by being knowledgeable, professional and courteous to ensuring one-contact resolution.
- Complete daily productivity reports in Microsoft Excel for any outbound work.
- Assisting with ad hoc data capturing as well as updating customer information.
Requirements of this Post:
- Must have matric or equivalent.
- Must be computer literate preferably proficient in MS Outlook, Word and Excel at beginner level
- Must be able to speak clearly and communicate well in English.
- Must be able to accurately type 20 – 30 words per minute.