Brolink Pty Ltd: Commercial Internal Sales

  • Full Time
  • Pretoria, Gauteng, South Africa

Brolink Pty Ltd


Brolink is a leading provider of insurance administration services, providing a comprehensive range of insurance products from South Africa’s top insurers. Our portfolio includes personal insurance, commercial insurance as well as niche products such as agriculture, transport, engineering and aviation.

As a short term insurance administrator, Brolink provides a dedicated service to professional brokers in delivering on their clients’ business or professional insurance needs.

Applicants must have a clear ITC, clear criminal record and excellent previous employment references.


Duties and Responsibilities:

  • Quote in accordance with standards, policies and procedures
  • Ensure full understanding of rating, underwriting and policy wording in commercial products
  • Target driven – as targets are given
  • Support Sales Team in acquiring and retaining profitable business
  • Attend to administration and written communication
  • Ensure that all documentation is processed accurately & correctly
  • Ensure documentation, including SASRIA is issued, checked and authorized prior to dispatch
  • Ensure queries are resolved as per company standards
  • Ensure retentions are calculated
  • Ensure timeous and accurate management of mail count
  • Request, monitor survey and survey requirements as per laid down procedures
  • Correct unprofitable policies
  • Ensure Quotes are not overexposed
  • Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
  • Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
  • Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
  • Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
  • Align own behaviour with the organization culture and values.
  • Share and transfer product, process and systems knowledge to colleagues.
  • Collaborate and work with the Underwriting team to ensure required service levels are delivered.
  • Ensure adherence to organizational policies, practices and procedures.
  • Identify and recommend areas / ways to improve processes.

This position does involve line management responsibility. The Commercial Underwriter will report directly to the HOD.

Special working conditions: This position involves occasional overtime and an open plan office and environment.


The following academic qualifications and related experience are requirements for the position:

  • Must have experience in various commercial products
    • Commercial
    • Agriculture
    • Body Corporate
    • Engineering
    • Various Insurer product knowledge ( Santam / Hollard / Bryte / OMI / H&L )
  • Matric
  • Regulatory Exam : Representatives
  • FAIS Credits (as per FAIS requirement)
  • Must be Fit & Proper in terms of the FAIS Act
  • Must not be debarred with the FSB
  • At least 3 years’ experience in Commercial Underwriting or Sales
  • Sales / Quoting Experience
  • Must be Sales and target drive
  • Must be able to speak / communicate in English and Afrikaans
  • Be able to handle pressure.
  • No ITC Credit records (bad debts, judgements etc.).
  • No Criminal Record


The essential competencies that will be needed for this position are:

  • Well spoken
  • Client orientation
  • Attention to detail    
  • Organized
  • Excellent communication skills (verbal & written)
  • Proper telephone etiquette
  • English and Afrikaans


A number of attributes are part of the make-up of the person who will be best suited to the position. They include:

  • Must be administratively driven and demonstrate excellent attention to detail skills.
  • Must be results oriented and meet the required expectations of the position.
  • Must have the ability to make recommendations and decisions.
  • Must be a team player and able work individually.
  • Excellent Excel and computer skills – Speed
  • Excellent communication skills (must be able to communicate on all levels).
  • Excellent customer service skills (verbal and written).
  • Must be able to work under pressure.
  • Must have a Positive attitude

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