IT Technician at DHET |


IT TECHNICIAN
DHET REGIONAL OFFICE – CAPE TOWN

DHET Regional Office looks forward to appointing a suitably qualified candidate in the following
position:

REFERENCE: RO01

SALARY: R257 508 PER ANNUM (LEVEL 7)

REQUIREMENTS: 

An appropriate Degree/National Diploma in Information Technology or equivalent
qualification in the IT field 

At least three years of experience as an IT technician 

Industry recognized certifications such as MCSE/ MCITP, A+, N+ Security + and ITIL, Network
Administration, IT Service Management. 

Good communication, problem solving 

ICT infrastructure support and Customer relationship skills

RECOMMENDATIONS 

Sound knowledge COBIT 5 Foundation, ITIL and other IT Governance frameworks as well as
Apple Macintosh Lion 101 Support Essentials will be an added advantage.

DUTIES: 

To provide Local Area Network and Desktop support services 

To support to SITA transversal systems 

To provide technical advice to Supply Chain Management and users on IT equipment 

Provide desktop and notebooks including Apple Macs, mobile devices (iPads and tablets)
support 

Monitor and perform health checks on the network 

Analyse and resolve technical problems on the network 

Perform configuration management on the network 

Administer the entire Microsoft Network Environment 

To assist in administering the Microsoft Active Directory of the Department and all related
Systems and Services 

Assist to manage the Storage Area Network and maintenance of servers 

Ensure security and privacy of networks and computer systems 

Provide orientation and guidance to users on how to operate new software and computer
equipment 

Perform troubleshooting to diagnose and resolve problems (repair or replace parts,
debugging etc.) 

Maintain records/logs of repairs and fixes and maintenance schedule 

Identify computer or network equipment shortages and place orders 

Develop and maintain local networks in ways that optimize performance 

To ensure that the necessary Regional Offices network services are available to officials
when required to perform their duties 

To provide technical support to the customers/end-users and solve their problems 

IT helpdesk services 

Provide first level contact and convey resolutions to customer issues 

Register incidents, classify and be able to prioritize 

Escalate unresolved queries to the next level of support 

Provide communication to clients regarding the progress of incidents 

Track, route and redirect

INSTRUCTIONS TO APPLICANTS:

Visit www.falsebaycollege to download Z83 forms (also obtainable from any Government

department), and to see full details of advertised positions. Forward the completed application

forms, together with the job reference number, your CV and all relevant supporting documentation

to Mrs K Hoon, via fax on 021 787 0807 or email to [email protected]

No late applications will be accepted.

If you have not received a response within three months of the closing date, please consider your

application as unsuccessful.


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