ICT Support Officer Finsch Diamond Mine

Petra Diamonds Limited is one of the world’s leading

suppliers of rough diamonds and one of the largest

independent diamond groups by resource. It’s a

polished diamond we’re after for this role – an
individual that clearly outshines his/her peers: | FINSCH DIAMOND MINE (PTY) LTD

ICT Support Officer – Internal & External

Finsch Diamond Mine is located in the town of Lime Acres which is situated 160km north west of Kimberley and 109km south of
Kuruman in the Northern Cape.

Job Grade: C2T Reference Nr: FIN358

Job Description: The successful applicant will respond to and resolve incidents involving information systems and related equipment

used at the workplace as well as provide assistance to users.

Tasks and Responsibilities: 

Record and action user problems, incidents and requests 

Provide first line problem solving to end users 

Evaluate hardware and software problems and request / take appropriate action 

Diagnose network problems / plan and execute solutions 

Responsible for all ICT related equipment, adhering to policies, maintaining asset registers 

Facilitating all warranty claims/exchanges 

Maintain Active Directory objects 

Build, manage and maintain healthy internal relationships with users 

Ensure adherence to Company Security & SHE policies, procedures and legal requirements.

Minimum Requirements: 

Grade 12

Comptia A+ and N+ Certificates / Recognised Certificate in Computer Studies 

CCNA certified 

MCSE – Microsoft Certified Systems Engineer 

Minimum of 2 years’ experience as an ICT Technician

Valid driver’s license
Advantage: 

Diploma in an ICT related field

Other Skills/Competencies: 

Good verbal and written communication in English 

Knowledge of and exposure to Hardware and Networks 

Knowledge and experience with Wireless Networking preferred 

System skills on Microsoft Office Suite 

Telephone etiquette 

Knowledge of ICT and infrastructure business processes / ICT practices 

Administrative skills, analytical skills, reporting skills, liaising and engaging skills 

Must be able to plan, organise, lead, consult and evaluate 

Be able to advise on system policies and best practices 

Adaptability; attention to detail; collaboration; continuous learning; diversity; problem solving

NB – The position requires physical manual labour – in terms of the installation of PC’s at the various work places

Finsch Diamond Mine is an equal opportunity employer. Preference will be given to suitable candidates from the designated groups in line with the
Company’s Employment Equity Policy and Plan and internal candidates. Pre-screening, profile testing, assessments, medical and security clearance
form part of the recruitment and selection process. Short listed candidates will be required to attend a panel interview. Employment of the successful
candidate is subject to the aforementioned criteria. Preference will be given to candidates who reside within our host labour sending area of
Kgatelopele (proof of residence may be requested).

If you are already employed by the Company, please submit an authorised Internal Application Form, CV, qualifications and ID when applying. 

Finsch Mine Contractor employees’ applications must be authorised by the Contract Manager on site and be in the employment of the Contractor
company for at least 1 year to be eligible for consideration for this position. Please note that should you not indicate your employment with an on-site
contractor in your application, it might be construed as dishonesty and you might be exposed to a disciplinary process.

Please complete an application form (available on http://www.petradiamonds.com/careers/current-vacancies) and forward, together with
your résumé, qualifications and ID, to [email protected] Please note, applications must be sent
to the correct e-mail as indicated. Incomplete application forms and documentation will not be considered.

Correspondence will be limited to short-listed candidates only. Petra Diamonds reserves the right not to fill this position. 

If you have not heard from us within 30 days of the closing date, please regard your application as unsuccessful.

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