Petra Diamonds Limited is one of the world’s leading
suppliers of rough diamonds and one of the largest
independent diamond groups by resource. It’s a
polished diamond we’re after for this role – an
individual that clearly outshines his/her peers: | FINSCH DIAMOND MINE (PTY) LTD
ICT Support Officer – Internal & External
Job Grade: C2T Reference Nr: FIN358
Job Description: The successful applicant will respond to and resolve incidents involving information systems and related equipment
used at the workplace as well as provide assistance to users.
Tasks and Responsibilities:
Record and action user problems, incidents and requests
Provide first line problem solving to end users
Evaluate hardware and software problems and request / take appropriate action
Diagnose network problems / plan and execute solutions
Responsible for all ICT related equipment, adhering to policies, maintaining asset registers
Facilitating all warranty claims/exchanges
Maintain Active Directory objects
Build, manage and maintain healthy internal relationships with users
Ensure adherence to Company Security & SHE policies, procedures and legal requirements.
Comptia A+ and N+ Certificates / Recognised Certificate in Computer Studies
MCSE – Microsoft Certified Systems Engineer
Minimum of 2 years’ experience as an ICT Technician
Valid driver’s license
Diploma in an ICT related field
Good verbal and written communication in English
Knowledge of and exposure to Hardware and Networks
Knowledge and experience with Wireless Networking preferred
System skills on Microsoft Office Suite
Knowledge of ICT and infrastructure business processes / ICT practices
Administrative skills, analytical skills, reporting skills, liaising and engaging skills
Must be able to plan, organise, lead, consult and evaluate
Be able to advise on system policies and best practices
Adaptability; attention to detail; collaboration; continuous learning; diversity; problem solving
NB – The position requires physical manual labour – in terms of the installation of PC’s at the various work places
Finsch Diamond Mine is an equal opportunity employer. Preference will be given to suitable candidates from the designated groups in line with the
Company’s Employment Equity Policy and Plan and internal candidates. Pre-screening, profile testing, assessments, medical and security clearance
form part of the recruitment and selection process. Short listed candidates will be required to attend a panel interview. Employment of the successful
candidate is subject to the aforementioned criteria. Preference will be given to candidates who reside within our host labour sending area of
Kgatelopele (proof of residence may be requested).
If you are already employed by the Company, please submit an authorised Internal Application Form, CV, qualifications and ID when applying.
Finsch Mine Contractor employees’ applications must be authorised by the Contract Manager on site and be in the employment of the Contractor
company for at least 1 year to be eligible for consideration for this position. Please note that should you not indicate your employment with an on-site
contractor in your application, it might be construed as dishonesty and you might be exposed to a disciplinary process.
Please complete an application form (available on http://www.petradiamonds.com/careers/current-vacancies) and forward, together with
your résumé, qualifications and ID, to [email protected] Please note, applications must be sent
to the correct e-mail as indicated. Incomplete application forms and documentation will not be considered.
Correspondence will be limited to short-listed candidates only. Petra Diamonds reserves the right not to fill this position.
If you have not heard from us within 30 days of the closing date, please regard your application as unsuccessful.