Customer Service Consultant: Claims


Telesure Investment Holdings


Johannesburg, South Africa

Date Posted

August 14, 2019

Customer Service

Job Type




Telesure Investment Holdings


Johannesburg, South Africa


The Customer Service Consultant for Cliams, contributes to the organizational goals by processing already-captured claims efficiently and accurately through drawing on the relevant criteria to ensure standardization across the organisation to enable decision making on a claim.


Call Centre & Helpdesk,Financial Services,Insurance


    • Use appropriate tools (ITC, supplier contract and/or negotiation) to accurately cost applicable claims on a
    • day to day basis.

    • Remain up to date current and new product knowledge to enable effective decision making.
    • Ensure claims are finalised within the set parameters (turnaround time, terms and conditions applied
    • accurately).

    • Deliver the Telesure Service Way through personal effort and through others
    • Deliver on Treating Customers Fairly principles in alignment with regulatory requirements
  • Huddle Attendance
  • Do validation checks
  • Complete TTDs and requests
  • Arrange reports
  • Refer to LA
  • Handle enquiries on existing claims (internal)
  • Load and action 15 minute messages
  • Arrange to collect salvage – Non-Motor (after reports)
  • Arrange to collect salvage – Motor (drivable non financed)
  • Request Convo
  • Retrieve Convo
  • Listen and transcribe convos
  • Do costing
  • Finalise claims and send to services
  • Issue repair / replace vouchers
  • Correct costing on invoice


    • Grade 12 (Standard 10) with University Entrance (NQF4)
    • Relevant FAIS Qualification
    • 1 to 3 years Claims Experience
    • At least 2-3 years’ experience in a Customer Service environment
  • Degree/Diploma related to Financial Industry
  • Call Centre Experience

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