Customer Service Consultant: Claims

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Telesure Investment Holdings

Location




Johannesburg, South Africa

Date Posted

August 14, 2019
Category


Customer Service

Job Type


Full-time

Description

Company

Telesure Investment Holdings

Location

Johannesburg, South Africa

Introduction

The Customer Service Consultant for Cliams, contributes to the organizational goals by processing already-captured claims efficiently and accurately through drawing on the relevant criteria to ensure standardization across the organisation to enable decision making on a claim.

Industries

Call Centre & Helpdesk,Financial Services,Insurance

Specification

    • Use appropriate tools (ITC, supplier contract and/or negotiation) to accurately cost applicable claims on a
    • day to day basis.

    • Remain up to date current and new product knowledge to enable effective decision making.
    • Ensure claims are finalised within the set parameters (turnaround time, terms and conditions applied
    • accurately).

    • Deliver the Telesure Service Way through personal effort and through others
    • Deliver on Treating Customers Fairly principles in alignment with regulatory requirements
  • Huddle Attendance
  • Do validation checks
  • Complete TTDs and requests
  • Arrange reports
  • Refer to LA
  • Handle enquiries on existing claims (internal)
  • Load and action 15 minute messages
  • Arrange to collect salvage – Non-Motor (after reports)
  • Arrange to collect salvage – Motor (drivable non financed)
  • Request Convo
  • Retrieve Convo
  • Listen and transcribe convos
  • Do costing
  • Finalise claims and send to services
  • Issue repair / replace vouchers
  • Correct costing on invoice

Requirements

    • Grade 12 (Standard 10) with University Entrance (NQF4)
    • Relevant FAIS Qualification
    • 1 to 3 years Claims Experience
    • At least 2-3 years’ experience in a Customer Service environment
  • Degree/Diploma related to Financial Industry
  • Call Centre Experience


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