Customer Service Agent Retreat


Job Title
Customer Service Agent – Retreat

Job Type Classification

Location – Town / City

Location – Province
Western Cape

Location – Country
South Africa

Job Advert Summary
Sigma SA, is seeking motivated Customer-Centric individual/s who are ready to provide exceptional customer experiences.
We are looking for agents with a passion for customer service excellence to deal with queries from our UK based clientele. Join the winning team, we offer full training and a host of other great benefits!

Minimum Requirements
• Minimum Grade 11
• Minimum of 1-2 years Customer service experience within a Contact Centre dealing with UK customers.
• Clear credit and criminal record
• Intermediate computer literacy (Outlook and MS Word essential)
• Must be available to work rotational shifts, weekends and public holidays
• Effective communication skills (verbal and written)

Duties & Responsibilities
• Meter reading
• Handling complaints
• Monitoring disputes
• Working between several accounts
• Reading and explain billing of accounts
• Registering new customers
• Setting up direct debits
• Receiving payments
• Create bills
• Job booking

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