Contact Centre Agents Wanted with Matric


Working as part of the Contact Centre team, delivering customer service to internal and external clients in an efficient and professional manner.

 

Job Requirements:

Key Output

  • Provide first line of support, for general and technical queries
  • Client training
  • Query escalation using proper channels
  • Proactive client calling which could relate to surveys, courtesy calls, special projects and client call backs
  • Proper logging of every client interaction using provided operating system and according to standard operating procedures
  • Ensure all support service levels are met
  • Provide customers with product and service information
  • Manage and resolve customer complaints
  • Follow up customer calls where necessary


Skills

  • Matric
  • Call Centre Certificate/Diploma (or similar) an advantage.
  • A+,N+ or MCSE certificate an advantage.
  • Hardware knowledge
  • Knowledge of Medical Software and Switching products would be advantageous
  • Basic Network and Windows skills

Experience

  • 1-2 years in the medical IT industry
  • 1 Medical claims experience
  • 1-2 years IT/software support
  • 1 – 2 years Call centre experience


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