Contact Centre Agent at Foschini

Forensics Contact Centre Agent (108hr flexi)

The Forensics Department’s main purpose is to investigate, prevent and / or detect suspicious activity on TFG accounts. The Department is looking for hardworking Contact Centre Agents who has an eye for detail and are highly customer focused.

Your key performance outputs would include:

  • Manage all incoming calls into the department
  • Handling telephonic queries from stores and customers accurately
  • Telephonic customer authentication regarding disputed accounts
  • Process all requests in line with operational procedures in the department
  • Achieving daily and monthly targets relating to the telephony, Fraud Alert and Ibase function
  • Compliance with service levels in the department
  • Carrying out any reasonable requests that may be required
  • Assisting with any adhoc duties

The ideal candidate will need:

  • A Matric certificate
  • To be computer literate in both MS Word, Excel and Outlook
  • Relevant Legislation knowledge (NCA & POPI)
  • At least a 2 years Contact Centre experience within TFG
  • Alpha, Odyssey and Vision knowledge essential
  • Excellent written and verbal communication skills (English)
  • High level of attention to detail
  • Highly customer focused
  • Ability to work in a fast paced environment
  • Non student
  • Able to work flexible hours (08:00 – 21:00)
  • Be available to work public holidays and weekends
  • Reliable transport (public or private) essential
  • Required minimum a 3 on previous PDD
  • No ACTIVE disciplinary on file

Preference will be given, but not limited to, candidates from designated groups (Including people with disabilities) in terms of the Employment Equity Act.

Please ensure that your Line and HR Managers are aware of and support your application.

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