Computer Technician


  • Researching, configuring and setting up hardware according to standards and guidelines;

  • Installing and configuring drivers and software according to standards and guidelines;

  • Performing regular updates according to security regulations to ensure that equipment performs optimally, data privacy is maintained and devices are protected from cyber attacks;

  • Troubleshooting device failures or bugs and providing solutions to restore functionality;

  • Keeping accurate record of repairs and solutions for future reference;

  • Maintaining procedures for call logging, reporting and self-help guides;

  • Offering timely technical support, both remote and onsite, and teaching users how to optimally utilise their devices.

  • Detecting and removing malware and viruses and assisting with cyber security incidents;

  • Providing consultation to users in terms of technical specifications and procedures for e-waste removal;

  • Offering technical support to set up and configure mobile devices;

  • Configuring new equipment with the User State Migration Tool (USMT) (profile setup, data transfer, third party software and printer

    • A two-year diploma in IT or a related field;

    • At least two years’ experience as a computer technician or desktop support specialist;

    • A sound understanding of Windows operating systems and Microsoft Office applications;

    • A fundamental understanding of computer equipment and IT components;

    • Knowledge of a ticketing system;

    • Good problem solving and listening skills;

    • Good communication skills, as well as administrative skills;

    • Must be able to work with people, be patient and provide good customer service;

    • Ability to work in a dynamic environment without supervision and under pressure;

    • Ability to work and collaborate in cross-functional teams;

    • Good time management and organisational skills;

    • Ability to learn and adapt quickly.

    Candidates short-listed for this position will be required to complete a technical test.

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